Rachel Herink
Mission,KS
Summary
Writer and communications professional with a background in media production and corporate operations. Experienced presenting information clearly to different audiences. Skilled in storytelling, research-based writing, and adapting tone across formats.
Overview
2017
2017
years of professional experience
Work History
Workforce Planning
H&R Block
Kansas City, MO
2015 - 01.2017
- Monitored call volume and operational performance across multiple call centers within a large corporate environment
- Used workforce management (WFM) software and Excel to track agent onboarding and offboarding for large employee populations
- Tracked staffing levels, communications, and escalation timelines during command center responses to technical outages
- Coordinated operational updates and communications between multiple departments across corporate headquarters
- Provided technical support to clients by troubleshooting issues and guiding use of online and software-based products
- Originally hired as Support Staff Specialist, and delivered phone and chat support in accordance with quality and documentation standards while maintaining client satisfaction
Assistant Producer
High K Media
Prairie Village, KS
01.2013 - 01.2016
- Supported live broadcast and web-stream production while coordinating messaging and production elements
- Managed web-stream production and operated production software including ProPresenter and Keynote
- Verified readiness and functionality of lighting, audio, camera, and broadcast technology prior to live productions
- Provided day-of supervision and coordination for small production teams during live events
Tour Guide
KC Bike & Stroll
Kansas City, MO
2014 - 2016
- Planned and led guided city tours by bike and Segway, providing historical and cultural information to participants
- Delivered engaging historical and cultural commentary while adapting messaging to different audience groups
- Adapted tours based on group interests and skill levels, promoting an inclusive environment.
Education
Bachelor of Communications - Film and Digital Media
Avila University
Kansas City, MO06-2016
Bachelor of Liberal Arts -
The Evergreen State College
Olympia, WA06-2007
Skills
- Written Communication
- Content Development & Storytelling
- Script Writing
- Audience Messaging
- Research & Source Analysis
- Editing & Proofreading
- Microsoft Office & Google Docs
- Celtx & Final Draft
Timeline
Assistant Producer
High K Media
01.2013 - 01.2016
Workforce Planning
H&R Block
2015 - 01.2017
Tour Guide
KC Bike & Stroll
2014 - 2016
Bachelor of Communications - Film and Digital Media
Avila University
Bachelor of Liberal Arts -
The Evergreen State College