Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Hernandez

Ponchatoula,LA

Summary

Skilled in customer service and communication, I excel at fostering client relationships while ensuring adherence to industry regulations. Highly reliable and dedicated to achieving excellence in every task. Valued team player who adapts to changing needs and prioritizes collaboration to achieve results. Brings strong analytical skills and attention to detail, ensuring thorough and accurate quality assessments.

Overview

2026
2026
years of professional experience

Work History

Quality Compliance Analyst

Call Health
04.2024 - 04.2025
  • Maintained up-to-date knowledge of industry regulations, providing expert guidance to colleagues on best practices for compliance management.
  • Improved overall quality compliance by conducting thorough audits and inspections of processes and systems.
  • Listened to recorded calls making sure all agents were following state rules and regulations.
  • Data entry


Sales Representative

US Service Animals
01.2019 - 10.2019
  • Enhanced client satisfaction by providing exceptional service.
  • Generated additional sales opportunities with upselling techniques.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set appointments for patients to connect to their doctor to certify their pet as an emotional support animal or service animal.

Bartender/Server

Morton's Restaurant and Bar
01.2018 - 11.2018
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Server

Bears Poboys
04.2015 - 03.2016
  • Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed all opening and closing duties.

Horse Wrangler

Santa Fe Western Adventures
2013 - 2014
  • Ensured all riding gear is in good condition
  • Cleaned stalls, paddocks, and barns
  • Bathed and saddled all the horses before the ride.
  • Feed and water horses.
  • Assisting guests with mounting and dismounting
  • Giving riding instructions or safety briefings
  • Guiding trail rides or horseback tours

Receptionist

Law Office of Marion B Farmer
05.2009 - 07.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Worked here as a summer job throughout high school

Education

Lakeshore High School
Mandeville

Skills

    Customer Service

    Sales

    Food Service

    Bartending

    Highly Reliable

    Communication

Timeline

Quality Compliance Analyst

Call Health
04.2024 - 04.2025

Sales Representative

US Service Animals
01.2019 - 10.2019

Bartender/Server

Morton's Restaurant and Bar
01.2018 - 11.2018

Server

Bears Poboys
04.2015 - 03.2016

Receptionist

Law Office of Marion B Farmer
05.2009 - 07.2013

Horse Wrangler

Santa Fe Western Adventures
2013 - 2014

Lakeshore High School

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Rachel Hernandez