Rachel Herren
Tuscaloosa
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
3
3
years of professional experience
Work History
Digital Marketing Account Manager
3G Engagement
09.2022 - Current
- Delivers engaging and polished presentations to build connections with potential customers and distinguish business from competitors
- Researches emerging industry trends, applications and concepts to enhance products and services
- Facilitates client satisfaction and renewed customer relations to drive growth
- Fields customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Develops and implement strategies to increase client retention
- Evaluates client needs and developed tailored solutions to increase positive customer ratings
- Liaises with marketing and sales teams to develop targeted campaigns
- Works with team to develop strategies to maximize SEO and SEM strategies
Transport Coordinator
DocGo
08.2021 - 09.2022
- Prepared a variety of periodic and special reports
- Worked closely with a variety of insurance companies to ensure payment for services
- Managed upkeep of essential documents for up to 30 patients that need renewal every 60 days
- Worked with a team to provide the first annual year of positive satisfaction ratings
- Maintained the largest market in the company, consistently meeting and exceeding a KPI of 30 patients
- Worked with a team to grow joint venture business by 75 percent
Dispatcher
DocGo
11.2020 - 08.2021
- Managed client calls effectively and efficiently in a complex, fast-paced and exciting dispatching center environment
- Gathered and verified billing information including full patient demographics, insurance information, eligibility and authorization required by insurance, medical necessity and payers
- Well versed in negotiating responses, including timescales and resources with healthcare professionals
Education
BA - Communication & Information Sciences, Public Relations, Political Science
The University of Alabama
12.2019
Skills
- Microsoft Office
- Research
- Event Planning
- Public Speaking
- Interpersonal Communication
- Account Management
- Project Management
- Sales Reporting
- Social Media
- Client Satisfaction
- Networking Expertise
Personal Information
Title: Account Manager
Timeline
Digital Marketing Account Manager
3G Engagement
09.2022 - Current
Transport Coordinator
DocGo
08.2021 - 09.2022
Dispatcher
DocGo
11.2020 - 08.2021
BA - Communication & Information Sciences, Public Relations, Political Science
The University of Alabama
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