Rachel Higgins
Taylor,MI
Summary
Motivated HR professional seeking opportunities that foster continued professional growth and development. Known for strong organizational skills, discretion, and the ability to build effective partnerships with leadership and cross-functional teams. Skilled in streamlining processes, enhancing employee engagement initiatives, and ensuring alignment with HR policies and regulatory requirements.
Overview
9
9
years of professional experience
Work History
Complex Human Resource Administrative Assistant
Remington Hospitality
Romulus, MI
04.2024 - Current
- Partner with leadership across two airport properties to resolve employee relations concerns, supporting a workforce of 200+ employees, and maintaining a positive workplace culture.
- Interview and select top candidates, streamline onboarding for 30+ new hires annually, and ensure smooth transitions into the workforce.
- Coordinate FMLA, LOA, and ADA cases, ensuring accurate documentation and confidentiality.
- Investigate workplace incidents and employee concerns internally.
- Provide onboarding and compliance training to accelerate new hire readiness and strengthen early retention outcomes.
- Create monthly newsletters and flyers to boost employee engagement and awareness of workplace initiatives
- Utilize HRIS systems to track, manage, and update employee information.
Human Resource Administrative Assistant
Romulus Community Schools
Romulus, MI
04.2022 - 03.2024
- Managed onboarding by processing new hire paperwork, verifying I-9s, coordinating background checks, and overseeing drug screenings.
- Maintained compliance with state and federal regulations by successfully completing audits with the Michigan State Police (CHRI) and Registry of Educational Personnel (REP).
- Administered FMLA processes, ensuring accurate recordkeeping, regulatory compliance, and employee support throughout leave.
- Acted as a commissioned Notary Public, verifying and notarizing employee certifications and other official documents.
Quality Support Representative
Community Care Services
Lincoln Park, MI
11.2020 - 02.2022
- Credentialed clinical staff by conducting primary source verification, ensuring all licensure and certifications met regulatory and organizational standards.
- Monitored and analyzed trends in patient mental health and substance use to inform data-driven decision-making and program development.
- Led compliance audits, identified risks, and provided detailed reports to management and leadership.
- Conducted incident reporting to third-party agencies within established timelines, ensuring accuracy and compliance with policies.
- Audited and maintained electronic health records, ensuring completeness and compliance with organizational standards.
Intake Coordinator/Access Secretary
Community Care Services
Lincoln Park, MI
01.2019 - 11.2020
- Administered patient intake questionnaires to gather medical history.
- Verified insurance eligibility, benefits, and patient financial responsibilities for defined services.
- Coordinated with hospitals and medical offices to process incoming health referrals.
- Performed data entry and updates in electronic health records to maintain accurate patient documentation.
- Complied with confidentiality and HIPAA regulations when managing sensitive client information.
Health Policy Internship
Beaumont Health System
Taylor , Michigan
05.2018 - 08.2018
- Conducted audits of physicians and staff to ensure compliance with infection prevention protocols and procedures.
- Identified potential risks and documented audit findings for review.
- Created reports on customer feedback and satisfaction surveys to assess service quality.
- Provided administrative support by organizing orientation schedules and maintaining files and records.
Administrative Assistant
Watson Engineering
Taylor, MI
05.2016 - 08.2017
- Delivered comprehensive administrative support to enhance workplace efficiency.
- Oversaw HR documentation, including performance reviews and FMLA hours, while tracking and recording employee hours for payroll processing.
- Managed a multi-line phone system, directed calls, and welcomed visitors.
- Collaborated with management and employees across all departments to promote optimal attendance and best practices.
Education
Bachelor of Arts - Health Policy
University of Michigan
Dearborn, MI - 12/2018Master of Public Administration and Policy -
University of Michigan
Dearborn, MI - 12/2024Skills
- Notary Public - State of Michigan
- Recruitment & Talent Acquisition
- Employee Relations & Conflict Resolution
- HRIS Management (MyADP, Workforce, Timesarver, Vantage)
- Compliance Auditing & Standard Operating Procedures (SOP) Development
- Employee Engagement & Organizational Culture
- Emotional Intelligence
- Results-Oriented
Timeline
Complex Human Resource Administrative Assistant
Remington Hospitality
04.2024 - Current
Human Resource Administrative Assistant
Romulus Community Schools
04.2022 - 03.2024
Quality Support Representative
Community Care Services
11.2020 - 02.2022
Intake Coordinator/Access Secretary
Community Care Services
01.2019 - 11.2020
Health Policy Internship
Beaumont Health System
05.2018 - 08.2018
Administrative Assistant
Watson Engineering
05.2016 - 08.2017
Bachelor of Arts - Health Policy
University of Michigan
Master of Public Administration and Policy -
University of Michigan