Rachel Hinson
Sweet's by Rachel LLC
Gainesville,FL
26
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
ADMIN PROFESSIONAL
3 Years 4 Months- Process patient discharge paperwork and ensures all necessary documentation is completed
- Provide patients with information on follow-up appointments, medication, and discharge instructions
- Schedule future appointments for patients, such as follow-up visits or specialist referrals
- Coordinated with medical staff to ensure availability and optimize scheduling for patient appointments
- Updated patient demographics and insurance information.
- Handle incoming phone calls, answer questions, and direct calls to the appropriate department or staff
- Organize and maintain patient records, ensuring that all documents are up-to-date and filed properly
- Managed confidential medical and personal information in compliance with HIPAA guidelines to protect patient privacy
- Delivered excellent customer service to patients and families, facilitating a smooth and positive experience
- Address patient concerns and direct them to the appropriate department when necessary
- Ensure all required forms, such as consent forms, medical history, and insurance forms, are completed and processed
- Communicate with medical professionals (nurses, doctors, specialists) to relay patient information or requests
- Process patient payments for medical services, co-pays, or outstanding balances
- Issue receipts and maintain accurate records of financial transactions
- Greet patients upon arrival and guide them through the check-in process
- Ensure that all necessary forms (e.g., consent forms, privacy policy acknowledgment) are completed and signed
- Verify the patient's insurance information and confirm that coverage is active and accurate
- Obtain insurance authorizations for specific procedures if needed
- Address any discrepancies with insurance information and assist patients with questions about their coverage
- Ensure that patients are scheduled for the correct procedures or doctor visits based on their needs
- Confirm appointment details with patients and update any changes to appointment times or specialists
- Ensure that the waiting area is organized, and patients are seen in an efficient manner
- Monitor patient flow and coordinate with clinical staff to maintain schedules
- Collect insurance information, verify coverage, and assist patients with billing inquiries and outstanding balances
- Demonstrated self-motivation by taking initiative on tasks and following through with responsibilities.
- Adapted quickly to fast-paced environments, maintaining focus and efficiency under pressure.
- Demonstrated ability to work independently while also contributing effectively in team environments.
- Showed a proven ability to quickly learn new processes and adapt to changing work environments.
- Contributed positively to team dynamics by offering support and guidance to colleagues.
- Exhibited respect and friendliness towards patients and colleagues, fostering a supportive atmosphere.
- Utilized effective time management skills to ensure timely completion of all assigned tasks.
VBS Director
3 Years 7 Months- Facilitated communication between parents and volunteers, enhancing community involvement and support.
- Implemented feedback mechanisms to assess program effectiveness and improve future sessions.
- Fostered a positive environment for spiritual growth by encouraging open communication among volunteers, parents, and children.
- Managed logistics for multi-day events, optimizing resources and ensuring smooth operation.
- Maximized safety for all participants by implementing strict adherence to established policies and procedures.
- Inspired congregation members by sharing success stories from past VBS programs during worship services and gatherings, fostering a sense of community involvement.
- Enhanced community engagement through outreach events, integrating local missions into the VBS experience to promote awareness and participation.
- Provided opportunities for older youth members to take on leadership roles, fostering a sense of responsibility and ownership in the program.
- Enhanced children''s spiritual growth by developing engaging and age-appropriate VBS curriculum.
- Developed age-appropriate curriculum, enhancing learning experiences for diverse groups.
- Coordinated volunteer schedules, ensuring adequate support for various program activities.
- Trained and mentored new 35-40 leaders, promoting effective teaching methods and team collaboration.
- Ensured seamless transition between different activities throughout the day while maintaining an organized schedule.
- Strengthened relationships with families by effectively communicating VBS updates and highlights.
- Optimized resource allocation by efficiently managing budgets, supplies, and facilities for each VBS event.
- Contributed to increased participation rates in subsequent years due to successful promotion efforts within communities served.
- Established strong partnerships with other ministries, enhancing the spiritual education program for youth through collaborative efforts.
- Boosted volunteer participation through effective recruitment, training, and support strategies.
- Inspired creativity in children through innovative arts, crafts, music, and drama activities during VBS sessions.
- Collaborated with church leadership to align VBS programming with overall ministry goals and objectives.
- Enriched the overall VBS experience by incorporating elements of global missions and social justice awareness into daily lessons.
- Promoted teamwork among volunteers through regular meetings, trainings, and workshops designed to enhance their skills as VBS leaders.
- Improved retention of biblical lessons by incorporating interactive games and hands-on learning experiences into daily lesson plans.
- Established welcoming environments in each classroom through thoughtful organization of space, materials, decorations relevant to the theme of the program.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Tested children's bible knowledge by asking bible trivia questions and hosting bible quizzing competitions.
- Integrated bible verses with relevant current events to enhance curriculum engagement. to develop curriculum and address relevant topics children regularly encounter.
- Developed and managed a budget of $3,500, allocating resources effectively for materials, food, and program activities, staying within budget, while also raising additional funds to support the program.
- · Directed food preparation and logistics for 125–185 attendees, managing dietary restrictions and preferences.
OWNER
16 Years 8 Months- Managed in-home bakery, leading daily production schedules, inventory management, marketing strategies, and financial planning to optimize operations
- Ensured high customer service standards, quality control, and operational efficiency throughout bakery processes
- Developed new products aligned with market trends and consumer preferences while maintaining compliance with food safety regulations
- Maintained a clean work environment that is safe for customers by following proper sanitation procedures at all times
- Follow all the food and safety regulations by the state of Florida
AFTER SCHOOL COORDINATOR
7 Months- Organized academic, recreational, educational and enrichment activities
- Developed positive relationships with students, parents, and educators to foster a supportive after-school program environment
- Ability to plan and execute a broad range of education and recreational activities
- Completed daily attendance, social behavior scales, accident reports, and progress reports to ensure compliance and program effectiveness
- Managed behavioral issues and used positive behavior strategies for groups of up to [40] students.
- Completed reporting requirements such as daily attendance, social behavior scales, accident reports and progress reports
- Managed daily operations and staff of the after-school program.
- Completed training in Trust-Based Relational Intervention to support children's developmental needs.
- Managed behavioral issues and implemented positive behavior strategies for groups of up to 40 students, promoting a constructive learning atmosphere.
OWNER
10 Years 10 Months- Managed an in-home daycare with up to 8 children under the age of 4
- Coordinate educational development and recreational activities for the daycare
- Engaged with parents to provide regular updates on children's daily activities and behaviors
- Made nutritious breakfasts, lunches, and snacks for the children
- Communicated with children in developmentally appropriate way
- Incorporated music and play into developmentally appropriate activities
- Ensured safe play environment through proactive cleanliness and organization measures
- Administered and filed child care paperwork
- Completed training in Trust-Based Relational Intervention (T.B.R.I) to enhance caregiving skills
OFFICE MANAGER
2 Years 10 Months- Coordinated expenditure of funds for optical department, managing inventory, supplies, advertisement, and payroll to ensure financial efficiency
- Scheduled appointments for routine and medical eye exams in a busy doctor's office, optimizing patient flow using office software
- Provides customers with exceptional service while assisting in the sales process and dispensing of eyewear
- Delivered exceptional customer service to patients, addressing all eye care needs and providing expertise across business areas
- Managed and coordinated the expenditure of funds for the optical department to include, inventory, supplies, advertisement and payroll
- Maintain records of customer prescriptions, work orders and payments
- Maintained filing system to include; receipts, invoices and other optical documents
- Arranged and maintained attractive displays of optical merchandise in store to enhance customer experience.
OFFICE MANAGER
2 Years 8 Months- Coordinated expenditure for optical department, overseeing inventory, supplies, advertising, and payroll to ensure operational efficiency
- Scheduled appointments for routine and medical eye exams in busy doctor's office using office software, optimizing patient flow
- Provides customers with exceptional service while assisting in the sales process and dispensing of eyewear
- Delivered exceptional customer service to patients, addressing eye care needs and providing expertise across all business areas
- Managed and coordinated the expenditure of funds for the optical department to include, inventory, supplies, advertisement and payroll
- Assists clients with selecting frames while measuring customer for size of eyeglasses and coordinating frames with facial and eye measurements and optical prescription
- Maintained filing system to include; receipts, invoices and other optical documents
- Arranged and maintained visually appealing displays of optical merchandise, enhancing customer engagement and product visibility.
- Supervised daily office operations, ensuring smooth patient flow and consistent administrative support.
ASSISTANT MANAGER
5 Years 8 Months- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
- Managed maintenance, inventory, and daily activities to ensure operational efficiency
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Partnered with staff to enhance customer satisfaction and streamline procedures for increased profitability
- Counted cash in drawers at the start of each shift to ensure accuracy and sufficient change availability. at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Supervised team and conducted on-the-job training to develop associate skills and performance
- Stocked shelves with merchandise to maintain product availability and organization throughout the store., and mark prices on shelves and items
Education
BA - Liberal Studies
Completed 30 credits towards BA in Liberal Studies
High School Diploma
Skills
Strong attention to detail
Positive interpersonal skills
Task management
Effective time management
Reliable and accountable
Team collaboration
Problem-solving skills
Maintains focus during challenging circumstances
Engaged listening
Collaborative teamwork
Timeline
ADMIN PROFESSIONAL
UFHEALTH
06.2023 - CurrentRead More
VBS Director
Countryside Baptist Church
03.2023 - CurrentRead More
AFTER SCHOOL COORDINATOR
Countryside Christian School
11.2022 - 06.2023Read More
OWNER
Hinson's Angels
01.2012 - 11.2022Read More
OWNER
Sweet's by Rachel LLC
02.2010 - CurrentRead More
OFFICE MANAGER
Spectrum optical
02.2009 - 12.2011Read More
OFFICE MANAGER
Dr. Lang Eye Care (MyeyeDr)
06.2006 - 02.2009Read More
ASSISTANT MANAGER
Dollar Tree
10.2000 - 06.2006Read More
Buchholz High School
High School Diploma
Read More
Santa Fe Community College
BA from Liberal Studies
Read More