Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Holte

Dwight,IL

Summary

Accomplished investigator with over 6 years of investigatory experience at DHS Fox Developmental Center, adept in conducting sensitive abuse/neglect investigations and managing staff to ensure client safety. Excelled in multitasking and maintaining calm in crises, achieving compliance with OIG and IDPH guidelines. Demonstrated expertise in investigation reporting, evidence and data collection and fostering excellent relationships with staff and clients.

Overview

30
30
years of professional experience

Work History

Internal Security Investigator 1 TA

DHS Fox Developmental Center
01.2024 - Current

Conducts confidential and sensitive investigative work into allegations of abuse or neglect of individuals with developmental disabilities. Investigates all violations of employee misconduct and removing accused staff from duty to maintain client protection. Ordering medical examines of victims. Collect evidence and relevant documents pertinent to cases. Securing crime scenes and maintaining chain of custody for evidence collected. Documenting crime scenes and injuries with photographic evidence. Completes a thorough investigation into all allegations including interviewing witnesses and victims, preparing final review reports and recommending conclusions. Acts as the facility liaison to the Office of Inspector General and Illinois State police. Conducts and completes investigations within OIG an IDPH timeframe guidelines. Train facility staff in OIG rule of 50 Abuse and Neglect. Reports and investigates deaths within timelines per OIG and IDPH.

Residential Services Supervisor

DHS Fox Developmental Center
03.2023 - Current

Supervising direct care staff providing personal care, treatment and development to individuals with disabilities, serving as the supervisor for the entire facility during weekend and afterhours. Conducting unit rounds to observe staff interactions and maintain client protection. Assign duties to staff and maintain staffing levels. Enforce SODC policies and procedures to maintain client protection. Resolve issues between staff and report allegations of abuse and/or neglect should they arise. Remove potentially violent or neglectful staff from duty and ensure the health and safety of all individual served.

Clinical Laboratory Phlebotomist

DHS Fox Developmental Center
04.2005 - 03.2023

Under a physicians order collects blood samples for individuals with developmental disabilities, using a vacutainer collection system as per specimen requirements. Centrifuged blood samples as outlined in clinical protocols. Prepared samples for transport to The University of Chicago Laboratory. Reviewed patient records for accuracy and completeness. Maintained current with ICD-10 coding and requirements. Maintain current with all SODC trainings including but not limited to OIG Rule 50 Abuse and Neglect.

Internal Security Investigator 1 TA

DHS Fox Developmental Center
11.2020 - 12.2021

Conducts confidential and sensitive investigative work into allegations of abuse or neglect of individuals with developmental disabilities. Investigates all violations of employee misconduct and removing accused staff from duty to maintain client protection. Order medical examines of victims. Collect evidence and relevant documents pertinent to cases. Securing crime scenes and maintaining chain of custody for evidence collected . Documenting crime scenes and injuries with photographic evidence. Completes a thorough investigation into all allegations including interviewing witnesses and victims, preparing final review reports and recommending conclusions. Acts as the facility liaison to the Office of Inspector General and Illinois Stat police. Conducts and completes investigations within OIG and IDPH timeframe guidelines. Train facility staff in OIG rule of 50 Abuse and Neglect. Reports and investigates deaths within timelines per OIG and IDPH.

Support Service Worker

DHS Fox Developmental Center
09.2003 - 04.2005

Performed housekeeping duties and maintained a clean and sanitary environment. Reporting equipment failure and maintenance needs. Kept records and inventories of supplies and of the individuals clothing and personal property. Maintain SODC trainings including OIG Rule of 50 Abuse and Neglect.

Mental Health Technician

DHS Fox Developmental Center
09.1994 - 09.2003

Provided care and treatment to individuals with developmental disabilities. Provided person care services and carried out procedures and techniques geared toward treatment and rehabilitation. Participated in activity therapy, educational, vocational, recreational and social activities. Maintained current with SODC trainings included but not limited to OIG Rule of 50.

Education

Phlebotomy Certification - Phlebotomy

Kankakee Community College
Kankakee, IL

SODC Training

High School Diploma -

Dwight Township High School
Dwight Il
05.1993

Skills

  • Organizational skills and multitasking
  • Crime scene photography
  • Knowledgeable in OIG and IDPH guidelines
  • Legal knowledge
  • Interview and investigation techniques
  • Knowledgeable in SODC policy and procedures
  • Excellent working rapport with staff, guardians and individuals
  • Calm in crisis situations
  • Ethical and honest
  • Research abilities
  • Detailed report writing
  • Interviewing witnesses

Timeline

Internal Security Investigator 1 TA

DHS Fox Developmental Center
01.2024 - Current

Residential Services Supervisor

DHS Fox Developmental Center
03.2023 - Current

Internal Security Investigator 1 TA

DHS Fox Developmental Center
11.2020 - 12.2021

Clinical Laboratory Phlebotomist

DHS Fox Developmental Center
04.2005 - 03.2023

Support Service Worker

DHS Fox Developmental Center
09.2003 - 04.2005

Mental Health Technician

DHS Fox Developmental Center
09.1994 - 09.2003

Phlebotomy Certification - Phlebotomy

Kankakee Community College

SODC Training

High School Diploma -

Dwight Township High School
Rachel Holte