Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Rachel Hood

Herriman,UT
Rachel Hood

Summary

Dynamic professional with a proven track record in social media management and team collaboration. While at Intermountain Healthcare, enhanced patient service efficiency while mastering medical insurance processes.

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.

Overview

25
years of professional experience

Work History

Self Employed

Social Media Manager
10.2021 - Current

Job overview

  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Negotiated partnerships with other brands for co-promotional activities, expanding audience reach.

Poppy and Dot

Online Retail Warehouse Manager
03.2018 - 09.2021

Job overview

  • Conducted periodic audits of inventory levels to ensure accuracy and prevent sales losses.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.

Intermountain Healthcare

Patient Service Representative
07.2000 - 09.2022

Job overview

  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.

Education

Dixie College
St. George, UT

Associate of Science from Nursing
05.2000

University Overview

Jordan High School
Sandy, UT

High School Diploma
06.1998

University Overview

Skills

  • Social media management
  • Teamwork and collaboration
  • Excellent multitasking
  • Critical thinking
  • Medical insurance
  • Patient admitting

Timeline

Social Media Manager
Self Employed
10.2021 - Current
Online Retail Warehouse Manager
Poppy and Dot
03.2018 - 09.2021
Patient Service Representative
Intermountain Healthcare
07.2000 - 09.2022
Dixie College
Associate of Science from Nursing
Jordan High School
High School Diploma

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Rachel Hood