Rachel Horton
Atlanta,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivated Manager with 10+ years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Dollar Tree
Duluth, GA
12.2019 - Current
- Promoted to assistant manager within 4 months of being hired; demonstrated leadership abilities
- Led team of 8 employee in navigating current pandemic workplace safety protocols.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Proofread and edited documents to correct errors.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Maintained confidentiality of sensitive information entered into the system.
- Followed up on pending tasks until completion.
- Organized and filed data in appropriate locations for easy access to essential information.
- Verified accuracy and completeness of data entry into the database system.
Food Service Associate
Jackson Health
Alpharetta, GA
01.2018 - 09.2020
- Awarded "Best Barista" at Jackson Health as a result of delivering outstanding customer service
- Utilized years of customer service experience and skill to ensure positive customer experience.
- Trained new hires on proper sanitation protocols and safe handling of kitchen tools.
- Provided customer service to guests by taking orders, answering questions and addressing complaints.
- Greeted customers upon arrival in a friendly manner while providing excellent customer service.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Organized storage areas for food products in accordance with safety regulations.
Dietary Aide
Kindred Health Care
Chicago, IL
02.2013 - 09.2017
- Resolved client complaints and processed any changes to individualized prescribed diet plans
- Enhanced clients' dining experience by inspecting meals for pleasant appearance before serving.
Phonathon Caller
Roosevelt University
Chicago, IL
01.2014 - 05.2016
- Contacted university alumni to keep them connected to their alma mater through a automated dialing system
- Monitored daily performance metrics such as average pledge amount or total number of contacts made.
- Created detailed reports summarizing call outcomes, such as number of pledges received or declined.
- Utilized scripts provided by team leaders to ensure consistent messaging across all communications channels.
- Recorded donor pledges in the system accurately and updated contact information when necessary.
- Provided information about donation opportunities, upcoming events, and other related topics.
Dietary Aide
Chicago Department of Senior Services
Chicago, IL
10.2007 - 02.2013
- Built positive relationships with customers in supplemental role of customer sales representative
- Supervised site in absence of site supervisor; ensured food was delivered according to schedule.
Customer Sales Associate/ Cashier
Babies R Us
Chicago, IL
07.2007 - 10.2012
- Advertised sales and special promotion prices leading to increased sales and customer loyalty
- Electronically processed customer contracts, address change requests and discontinuance orders.
Bank Teller
Bank of America
Homewood, IL
07.2011 - 11.2011
- Investigated and resolved discrepancies to satisfy both customer concerns and bank policies
- Successfully sold and promoted tailored financial products/services based on customer profiles.
Education
Bachelor of Art in (Business Administration) -
University of Arizona Global Campus
09.2023
Associates of Arts in General Studies -
Richard J. Daley College
04.2016
Diploma -
Hyde Park Academy High School
06.2002
Skills
- Point of sale system
- Proficient in microsoft office suite including word, powerpoint
- Operations Management
- Task Delegation
- Product and Service Knowledge
- Data Entry
- Customer Service
- Resolving Issues
- Verbal and Written Communication
- Problem-Solving Skills
- Gathering Information
- Appointment Scheduling
Timeline
Assistant Manager
Dollar Tree
12.2019 - Current
Food Service Associate
Jackson Health
01.2018 - 09.2020
Phonathon Caller
Roosevelt University
01.2014 - 05.2016
Dietary Aide
Kindred Health Care
02.2013 - 09.2017
Bank Teller
Bank of America
07.2011 - 11.2011
Dietary Aide
Chicago Department of Senior Services
10.2007 - 02.2013
Customer Sales Associate/ Cashier
Babies R Us
07.2007 - 10.2012
Bachelor of Art in (Business Administration) -
University of Arizona Global Campus
Associates of Arts in General Studies -
Richard J. Daley College
Diploma -
Hyde Park Academy High School
Similar Profiles
Ronin AndersonRonin Anderson
General Maintenance Technician at Family Dollar/dollar TreeGeneral Maintenance Technician at Family Dollar/dollar Tree
Darlene CadoreDarlene Cadore
Regional Human Resources Manager at Dollar Tree-Family DollarRegional Human Resources Manager at Dollar Tree-Family Dollar
Alexis JenkinsAlexis Jenkins
Assistant Manager at Family Dollar/ Dollar TreeAssistant Manager at Family Dollar/ Dollar Tree
Jadon EdwardsJadon Edwards
Bulk Order Filler at Dollar Tree and Family Dollar Distribution CenterBulk Order Filler at Dollar Tree and Family Dollar Distribution Center
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc