Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Hyvonen

Port Orange,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

Work History

Assistant Manager

AL Prime Energy
Daytona Beach , FL
2021 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Communicated regularly with customers to gain insights into their needs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier

Walgreens
Port Orange , FL
2020 - 2021
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Helped customers find specific products, answered questions, and offered product advice.

Digital Projects Conservator

University of Florida, Gainesville
Gainesville , FL
2019 - 2020
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted library tours to introduce patrons to resources available in the library.
  • Developed and maintained library collection by selecting, ordering, cataloguing, and classifying books and other materials.
  • Documented movement of library media materials and equipment.
  • Fostered a welcoming and inclusive library environment, encouraging community participation and lifelong learning.
  • Kept resources in clean and working fashion to maintain availability for use.
  • Cleaned and repaired damaged books and library resource materials.
  • Replaced worn labels and barcodes to keep materials in good physical condition.

Imaging Assistant

University of Florida, Gainesville
Gainesville , FL
2018 - 2019
  • Retouched photographs by removing blemishes, adjusting contrast and color levels.
  • Prepared images for output to various media formats.
  • Organized, catalogued, and archived digital images in accordance with established procedures.
  • Performed basic image processing tasks such as cropping, color correction, resizing, and sharpening.
  • Scanned prints and negatives into a digital format.
  • Monitored quality control standards throughout all stages of production.
  • Conferred with management and development teams to prioritize needs, resolve conflicts, and develop solutions.

Digital Marketing Intern

Reliox Corporation
Gainesville , FL
2017 - 2018
  • Managed customer relationships through various channels such as email and social media networks.
  • Collaborated with design team on graphic elements for digital campaigns such as logos, banners.
  • Assisted in the development of digital marketing campaigns for clients, including email, SEO and SEM, and social media.
  • Participated in brainstorming sessions to develop ideas for innovative campaigns.
  • Developed content for websites, blogs, and social media platforms to increase brand awareness.
  • Created content for company blog, newsletters, and email marketing campaigns.
  • Facilitated communication between the marketing department and other internal teams.

Cashier

Publix
Daytona Beach , FL
2007 - 2014
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Bachelor of Arts - Painting

University of Florida
Gainesville, FL
2017-08

Skills

  • Problem-Solving
  • Relationship Building
  • Interpersonal Communication
  • Multitasking
  • Excellent Communication
  • Adaptability
  • Retail Operations
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Microsoft Office expertise
  • Graphic and Media Design
  • Customer Relations
  • Digital marketing knowledge
  • Travel Readiness
  • Microsoft Suite proficient
  • Public Speaking and Demonstrations

Timeline

Assistant Manager

AL Prime Energy
2021 - Current

Cashier

Walgreens
2020 - 2021

Digital Projects Conservator

University of Florida, Gainesville
2019 - 2020

Imaging Assistant

University of Florida, Gainesville
2018 - 2019

Digital Marketing Intern

Reliox Corporation
2017 - 2018

Cashier

Publix
2007 - 2014

Bachelor of Arts - Painting

University of Florida

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Rachel Hyvonen