Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Irato

Fairport,NY

Summary

A proven leader and adept communicator, I excelled at Staples, driving a 10% profit increase by mastering print production and client communication. My background spans supervising teams, enhancing customer experiences, and streamlining operations. Skilled in Microsoft Office and team collaboration, I consistently exceed expectations through innovative problem-solving and quality control.

Overview

14
14
years of professional experience

Work History

Copy and Print Supervisor

Staples
08.2020 - Current
  • Assisted customers in selecting appropriate materials and formats for their print orders, ensuring satisfaction with the final product.
  • Reviewed completed projects for quality assurance before delivery, guaranteeing consistent results that exceeded client expectations.
  • Managed a team of dedicated print associates, ensuring optimal performance and exceptional customer service.
  • Coordinated large-scale printing projects, ensuring timely completion and client satisfaction.
  • Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Provided mounting and laminating support to preserve and protect documents and photos.
  • Successfully drove business to increase annual store profits by 10%, generating 80% of total store revenue for 2023.

Merchandise Coordinator

Marshalls
10.2019 - 10.2020
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Trained new team members on company policies, procedures, and merchandising best practices.
  • Collaborated with store managers to optimize product placement and enhance customer experience.
  • Supervised departmental employees.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.

Front End Supervisor

Party City
09.2016 - 07.2019
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.

Administrative Assistant

Reybold Group
06.2010 - 08.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Master of Divinity - Religious Studies

Colgate Rochester Crozer Divinity School
Rochester, NY
05.2019

Bachelor of Arts - Developmental Psychology

Alfred University
Alfred, NY
08.2015

Skills

  • Scheduling and Planning
  • Health and safety
  • Client Communication
  • Microsoft Office
  • File preparation
  • Print Production
  • Quality Control Standards
  • Problem-Solving
  • Time Management
  • Multitasking
  • Team Collaboration
  • Cash Handling and Reconciliation

Timeline

Copy and Print Supervisor

Staples
08.2020 - Current

Merchandise Coordinator

Marshalls
10.2019 - 10.2020

Front End Supervisor

Party City
09.2016 - 07.2019

Administrative Assistant

Reybold Group
06.2010 - 08.2015

Master of Divinity - Religious Studies

Colgate Rochester Crozer Divinity School

Bachelor of Arts - Developmental Psychology

Alfred University

Similar Profiles

CREATE PROFILE
Rachel Irato