Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Rachel Irvine

Summary

Dedicated hard worker with diversified experience in multiple areas. Possesses excellent interpersonal skills with the ability to learn quickly and adapt to different circumstances seeking a fulfilling career

Overview

7
7
years of professional experience
1
1
Certification

Work History

Study Technician

LabCorp
04.2022 - Current
  • Maintained safe work environment free of unnecessary hazards to protect staff.
  • Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Operated wide range of laboratory equipment and instruments to complete formulation.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
  • Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
  • Used correct formulas and procedures to prepare solutions, suspensions, reagents, and vehicles for testing needs.

Patient Access Representative

LabCorp
10.2018 - 04.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Trained new staff on program processes and procedures.
  • Identified insurance payment sources and listed payers in proper sequence
  • Contacted patients on annual renewal dates to offer assistance.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answer incoming calls and assisted patients and health care providers with any questions or issues
  • Conducted Insurance verifications and relayed results to patients and providers offices.

Assistant Security Officer

Dls Events
01.2017 - 05.2021
  • Check ID's of guests to validate legal drinking age while assessing ID's for discrepancies/forgery
  • Answer any questions for guests, direct them to designated area for events
  • Keep the entrance of the building safe and alert security of any strange activity

Sales Associate

Petsmart
05.2017 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Stayed knowledgeable in every type of pet to better assist customers with their unique pet needs and provided product recommendations for specific pet problems

Administrative Assistant

Alijon
05.2016 - 09.2018
  • Ensure tax returns are signed before sending out to clients
  • Assemble tax returns and distributed out to clients
  • Greet clients and inform accountants of client's arrival for appointments
  • Answer phones and transfer calls to appropriate persons
  • Keep tax returns neat, organized and locked in designated file cabinets
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Scan all paper documents into FICS Mortgage Servicer so they are easily accessible throughout the company
  • Send out mail correspondents to homeowners
  • Take pictures of built homes for record purposes
  • Used Athena merging system to merge duplicate patient records
  • Researched and determined correct Social Security Numbers, date of births, and addresses and changed patient records to correct one
  • Verify corporate ID's of medical records to ensure correct record is kept
  • Marked similar patient records to dictate differences, such as a twin, to ensure record was kept and not merged
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed filing system, entered data and completed other clerical tasks.
  • Communicate with mail couriers and internal employees to address any incoming or outgoing mail issues such as incorrect address
  • Deliver mail to appropriate departments every morning
  • Open and sort through all received mail to distribute accordingly

Education

Bachelor of Science - Psychology

Indiana University East
Richmond, IN
05.2025

Associate of Applied Science - Health Care Support

Ivy Tech Community College of Indiana
Indianapolis, IN
08.2015

Skills

  • Patient and Medical Records Documentation & Management
  • Mathematical Calculations
  • Data Analysis and Documentation
  • Procedure Formulation
  • pH meters, bath sonicate, probe sonicate, pipettes, biosafety cabinets
  • Attention to Detail
  • Laboratory Experience
  • Knowledge in different types of animal species
  • Microsoft Office
  • Crisis Control and Communication
  • Calm and Professional Under Pressure
  • Insurance Company Knowledge

Certification

  • CPhT - Certified Pharmacy Technician (May 2014- October 2018)

Additional Information

Have experience in retail sales along with service industry experience. Remained in the service industry from 2009-2021

Timeline

Study Technician

LabCorp
04.2022 - Current

Patient Access Representative

LabCorp
10.2018 - 04.2022

Sales Associate

Petsmart
05.2017 - 06.2019

Assistant Security Officer

Dls Events
01.2017 - 05.2021

Administrative Assistant

Alijon
05.2016 - 09.2018

Bachelor of Science - Psychology

Indiana University East

Associate of Applied Science - Health Care Support

Ivy Tech Community College of Indiana
Rachel Irvine