Rachel Irvine
Summary
Dedicated hard worker with diversified experience in multiple areas. Possesses excellent interpersonal skills with the ability to learn quickly and adapt to different circumstances seeking a fulfilling career
Overview
7
7
years of professional experience
1
1
Certification
Work History
Study Technician
LabCorp
04.2022 - Current
- Maintained safe work environment free of unnecessary hazards to protect staff.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Set up, maintained and verified sterility of lab equipment and tools.
- Operated wide range of laboratory equipment and instruments to complete formulation.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Used correct formulas and procedures to prepare solutions, suspensions, reagents, and vehicles for testing needs.
Patient Access Representative
LabCorp
10.2018 - 04.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Trained new staff on program processes and procedures.
- Identified insurance payment sources and listed payers in proper sequence
- Contacted patients on annual renewal dates to offer assistance.
- Verified patient insurance eligibility and entered patient information into system.
- Answer incoming calls and assisted patients and health care providers with any questions or issues
- Conducted Insurance verifications and relayed results to patients and providers offices.
Assistant Security Officer
Dls Events
01.2017 - 05.2021
- Check ID's of guests to validate legal drinking age while assessing ID's for discrepancies/forgery
- Answer any questions for guests, direct them to designated area for events
- Keep the entrance of the building safe and alert security of any strange activity
Sales Associate
Petsmart
05.2017 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Stayed knowledgeable in every type of pet to better assist customers with their unique pet needs and provided product recommendations for specific pet problems
Administrative Assistant
Alijon
05.2016 - 09.2018
- Ensure tax returns are signed before sending out to clients
- Assemble tax returns and distributed out to clients
- Greet clients and inform accountants of client's arrival for appointments
- Answer phones and transfer calls to appropriate persons
- Keep tax returns neat, organized and locked in designated file cabinets
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Scan all paper documents into FICS Mortgage Servicer so they are easily accessible throughout the company
- Send out mail correspondents to homeowners
- Take pictures of built homes for record purposes
- Used Athena merging system to merge duplicate patient records
- Researched and determined correct Social Security Numbers, date of births, and addresses and changed patient records to correct one
- Verify corporate ID's of medical records to ensure correct record is kept
- Marked similar patient records to dictate differences, such as a twin, to ensure record was kept and not merged
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Communicate with mail couriers and internal employees to address any incoming or outgoing mail issues such as incorrect address
- Deliver mail to appropriate departments every morning
- Open and sort through all received mail to distribute accordingly
Education
Bachelor of Science - Psychology
Indiana University East
Richmond, IN05.2025
Associate of Applied Science - Health Care Support
Ivy Tech Community College of Indiana
Indianapolis, IN08.2015
Skills
- Patient and Medical Records Documentation & Management
- Mathematical Calculations
- Data Analysis and Documentation
- Procedure Formulation
- pH meters, bath sonicate, probe sonicate, pipettes, biosafety cabinets
- Attention to Detail
- Laboratory Experience
- Knowledge in different types of animal species
- Microsoft Office
- Crisis Control and Communication
- Calm and Professional Under Pressure
- Insurance Company Knowledge
Certification
- CPhT - Certified Pharmacy Technician (May 2014- October 2018)
Additional Information
Have experience in retail sales along with service industry experience. Remained in the service industry from 2009-2021
Timeline
Study Technician
LabCorp
04.2022 - Current
Patient Access Representative
LabCorp
10.2018 - 04.2022
Sales Associate
Petsmart
05.2017 - 06.2019
Assistant Security Officer
Dls Events
01.2017 - 05.2021
Administrative Assistant
Alijon
05.2016 - 09.2018
Bachelor of Science - Psychology
Indiana University East
Associate of Applied Science - Health Care Support
Ivy Tech Community College of Indiana