Rachel Jackson
Residential Counsilor
Columbia,SC
Summary
Compassionate Residential Counselor offering a year of hands-on experience implementing recovery methods, assisting with mental and behavioral challenges and supporting resident goals while encouraging responsibility and independence. Motivational and warm professional . Commended for enhancing standard of living and executing activities to encourage social interaction among residents.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Residential Counselor
Aldersgate Special Needs Ministry
Columbia, S.C.
03.2020 - Current
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Counseled 6 residents in group sessions to assist in overcoming dependencies and adjustments to life.
- Enforced policies and safety standards through building and room rounds.
- Utilize Therap Softwareto fill out and maintain client-related paperwork, including federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
Server
Oak Grove Fish House
Lexington, SC
06.2020 - 02.2021
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
District Sales Manager
Aflac
Nashville, TN
06.2000 - 09.2012
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Built new business avenues by applying direct sales and channel-based strategies, bringing in more than $500,000 in annual sales.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Dobyns - Bennett High School
Kingsport, TNBachelor of Science - Business/Psychology
Milligan College
Milligan, TNSkills
Compassion
Good listening skills
Self-motivated professional
Excellent work ethic
Computer skills
Verbal and written communication
Teamwork
Adaptability
Responsible
Multitasking abilities
Computer proficiency
Certification
Certified Peer Support Specialist
Timeline
Server
Oak Grove Fish House
06.2020 - 02.2021
Residential Counselor
Aldersgate Special Needs Ministry
03.2020 - Current
District Sales Manager
Aflac
06.2000 - 09.2012
Bachelor of Science - Business/Psychology
Milligan College
High School Diploma -
Dobyns - Bennett High School