Summary
Work History
Skills
Timeline
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Rachel-Jean Fender

Norwalk,CT

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Work History

Server

Joey's Sports Bar
Port Chester, NY
03 2021 - 04 2025
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Server

Rye Grill and Bar
Rye, NY
05 2019 - 09 2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Trinity Grill and Bar
Harrison, NY
05 2011 - 04 2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Skills

  • Dining area maintenance
  • Cash handling
  • Beverage preparation
  • Wine service
  • Food sales and promotion
  • High-volume dining
  • Point of sale operation
  • Bill computation
  • Menu memorization

Timeline

Server

Joey's Sports Bar
03 2021 - 04 2025

Server

Rye Grill and Bar
05 2019 - 09 2019

Server

Trinity Grill and Bar
05 2011 - 04 2014

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