Rachel Jensen

• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Compiled information from files and research to satisfy information requests.
• Resolved customer problems and complaints.
• Answered phone promptly and directed incoming calls to correct offices.

• Entrusted to handle confidential and sensitive situations in professional matter.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Recorded status and duties completed in logbooks for management.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Monitored clients' overall health and well-being and noted significant changes.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with daily living activities, running errands, and household chores.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Inventoried and ordered office supplies to maintain availability of products.
• Monitored office supplies by checking inventory and placing orders.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

• Answered over Number phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
• Consistently received positive performance reviews from guests.
• Worked with relaxers and other chemicals to change texture of clients hair.
• Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.

Traveled to elderly clients home to give at home cuts due to clients unable to leave home because of health ailments