Rachel Jones

* Manage Facebook group from home and sell nail polish wraps to hundred of ladies for 3 years

• All customer service communication to discuss their order
• Collecting payments
• Packaging & Shipping
• Social media advertising for the product
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

• Handle 100+ calls from customers
• Take inbound calls from customers of clients and relay messages, schedule/cancel appointments, take payments or donations, transfer calls, document every call proficiently
• Schedule/reschedule/cancel appointments
• Submit work orders
• Process payments or donations
• Place orders
• Cold and warm transfers
• Document calls proficiently
• Report to management when necessary for account owner issues
• Report to IT for any tech related problems
• Performed basic troubleshooting when there was lagging
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Responded proactively and positively to rapid change.

• All customer service contact to discuss their order
• Collecting payments
• Shipping
• Packaging
• Social media advertising for the product
• Handle customer complaints and fixing any accidental mistakes on orders
• Book keeping to report to the owner
• Purchasing materials needed for shipping.
• Established strong relationships with clients through prompt communication, diligent follow-ups, and exemplary customer service.
• Evaluated customer needs and feedback to drive product and service improvements.

• Delivered a variety of products, including Pizza and other menu items to 20+ deliveries
• Drove short haul, regional and dedicated driver routes
• Customer service
• Answered phones to place orders
• Prepare orders
• Prepared ingredients needed for the day
• Kept a clean work environment
• Prepared orders to hand out
• Inventory.

• Assisted patients with personal requirements for housekeeping and grooming assistance.
• Provided safe mobility support to help patients move around personal and public spaces.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Supported clients'' mental wellness through compassionate listening, empathetic responses, and encouragement during difficult times.
• Developed strong relationships with clients and families, resulting in trust and effective communication.

• Attended to the care of the elderly community from personal hygiene to running errands
• I kept up with the paperwork in a neat and organized manner.
• Maintained clean, safe, and well-organized patient environment.
• Assisted patients with personal requirements for housekeeping and grooming assistance.
• Provided safe mobility support to help patients move around personal and public spaces.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted clients with daily living activities for increased comfort and quality of life.
• Built strong relationships with clients to deliver emotional support and companionship.