Agyei Broadnax
owner operator
Atlanta,GA
Summary
Hard-working professional with experience in consultative sales, customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Owner/Operator Truck Driver
Panther premium logistics
Atlanta, GA
05.2022 - 07.2023
- Operated commercial truck to transport goods and materials over long distances.
- Maintained accurate mileage logs and other required documentation.
- Developed positive relationships with customers by providing excellent customer service.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Utilized GPS systems for navigation purposes throughout trips.
Contractor Relationship Coordinator
Apex Systems
Atlanta, Ga
06.2022 - 02.2023
Network Marketer
IML
New York, Ny
03.2020 - 12.2022
- Directed development of communication programs to maintain favorable public or stockholder perceptions of organization's accomplishments, agenda, or environmental responsibility
- Conferred with production or support personnel to produce or coordinate production of advertisements or promotions
- Researched industry trends and insights to inform marketing decisions and strategies
- Collaborated with product marketing team to create new marketing initiatives and measure results
- Helped to maintain and continuously define company brand
- Supported event marketing efforts by planning, executing and following up
- Managed website and social media content to ensure accuracy and consistency
- Implemented data-driven tactics to increase customer engagement and satisfaction
- Maintained branding guidelines for website and social media.
Lead Driver
Atlanta Food Bank
Atlanta, Ga
08.2018 - 06.2019
Call Center Representative
Dish Network
Phoenix, Az
08.2016 - 02.2018
- Exceeded performance metrics related to call time, quality, and customer satisfaction
- Managed and resolved issues with customers during calls by following determined script
- Guided customers in troubleshooting technical issues and addressing customer service inquiries
- Fulfilled customer requests by clarifying desired information and completing transactions
- Utilized effective communication skills to provide customers with solutions to their inquiries.
Social Worker
Department Of Family Children Services
Decatur, Ga
07.2014 - 08.2016
- Provided direct case management services to individuals and families in need of assistance
- Assisted in obtaining resources from social, health and welfare agencies to meet needs of residents
- Advocated on behalf of clients and families for services, basic needs and other related issues
- Coordinated and directly monitored family visitations to work toward case plan goals.
Billing And Collection Specialist
Northside Hospital
Atlanta, GA
08.2014 - 06.2015
- Negotiated with customers to reach payment agreements
- Generated invoices and sent out payment reminders
- Committed to delivering excellent customer service while working in a fast-paced environment
- Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review terms of sales, service, or credit contracts.
Package Handler
Amazon
Duluth, Ga
08.2014 - 03.2015
- Packaged and sealed items using appropriate labels and materials
- Sealed and packed products according to instructions and specifications
- Stacked and moved products on pallets and forklifts
- Tracked incoming and outgoing packages and transported items to appropriate warehouse locations.
Education
High School Diploma -
Stonemountain
Bachelor Of Arts (B.A.) -
Georgia State University
Skills
- Social Media Platforms
- Timely Project Completion
- Customer Preferences
- Pricing Strategies
- Sales Strategy Familiarity
- Microsoft Excel
- Microsoft Word
- Staff Training
- Inbound Phone Call Management
- Problem-Solving Skills
- Customer Support
- Critical Thinking
- Call Control Skills
- Sales and Marketing
- Child Welfare and Protective Services
- Case Management
- Communication
- Paperwork Coordination
- Safety Compliance
- Document Management
- Delivery Scheduling
- Cargo Handling
- Technical Support
- Complaint Resolution
- Call Control
- Account Updating
- Data Entry
- Payment Processing
- Customer Service
- Quality Assurance
- Client Documentation
- Case Documentation
- Family Case Management
- Structural Family Therapy
Community Service
- Georgiana Thornton, Travelers Claims Adjuster, (404) 932-1549, gmthornton14@gmail.com
- Adika Trimble, Department Of Family Children Services Communications Specialist, (470) 223-5311, gsupanthers2896@gmail.com
Timeline
Contractor Relationship Coordinator
Apex Systems
06.2022 - 02.2023
Owner/Operator Truck Driver
Panther premium logistics
05.2022 - 07.2023
Network Marketer
IML
03.2020 - 12.2022
Lead Driver
Atlanta Food Bank
08.2018 - 06.2019
Call Center Representative
Dish Network
08.2016 - 02.2018
Billing And Collection Specialist
Northside Hospital
08.2014 - 06.2015
Package Handler
Amazon
08.2014 - 03.2015
Social Worker
Department Of Family Children Services
07.2014 - 08.2016
High School Diploma -
Stonemountain
Bachelor Of Arts (B.A.) -
Georgia State University
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