RACHEL JONES
Morrisville,NC
Summary
Healthcare professional with 10+ years of experience that includes my work in clinical research. Has an Associate of Applied Science degree and a strong background in clinical trials. Worked as a Clinical Trials Assistant and Associate Site Manager with the world's largest CRO. Good communicator with a keen attention to detail. Result-oriented and dedicated to ensuring the success of clinical trials.
Overview
10
10
years of professional experience
Work History
Eligibility Caseworker I
Wake County Health and Human Services
Raleigh , NC
02.2024 - 04.2024
- Assessed client eligibility for benefits according to state and federal guidelines.
- Interviewed clients to obtain information needed to determine eligibility for benefits.
- Reviewed documents such as pay stubs, tax returns, birth certificates, and other records to ensure compliance with program requirements.
Customer Service/Receptionist
State Farm
Cary, NC
01.2023 - 06.2023
- Greeted customers upon arrival and provided them with information on products and services.
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Verified accuracy of invoices before submitting for payment processing.
- Handled customer complaints professionally while maintaining a positive attitude.
Receptionist
Cary Psychiatry Center
Cary, NC
11.2021 - 01.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Associate Site Manager
IQVIA
Durham, NC
09.2019 - 02.2020
- Complete Associate Site Manager specific training to perform job duties
- Perform Quality Checks, complete case report forms, review files for accuracy and compliance
- Collaborated Clinical Team Leads, Project Managers, Line and Site Managers, CRAs, Site Personnel at assigned sites
- Collaborated Clinical Team Leads, Project Managers, Line and Site Managers, CRAs, Site Personnel at Regulatory and Startup
- Ensured essential documents, CVs, medical licenses, study trainings for assigned staff were up to date with SOPs and work instructions
- Established regular communication with study teams
- Submitted steady visit reports into Wingspan eTMF
- Corrected, completed, uploaded, filed, deleted duplicate essential documents for submission to TMF handover at study
Receptionist (Contract)
AsteelFlash
Morrisville, NC
10.2017 - 10.2017
- Greeted visitors along with monitoring and transferring incoming calls
- Confiscated personal Cell phones and flash drives to comply with confidentiality protocol
- Obtained signed statements to ensure confidentiality as to what new hires and guests saw and learned on federal premises
- Provided logistical support by collecting food requests and providing lunch orders
Administrative Assistant (Contract)
Advanced Home Care
Cary, NC
06.2017 - 09.2017
- Trouble-shoot incoming calls and directed patient questions to Pharmacists and Pharm Techs
- Maintain accuracy of data and patient information
- Designated inventory and services in key databases in a timely manner
- Communicated with referral sources notated patient information/communication
- Provided directions to delivery drivers to ensure medicine was received on time for patients
- Collaborated with Nurses Pharmaceutical Sales Reps, Home Health Agencies and insurance companies
Medical Assistant/Chiropractic Assistant
Kruse Chiropractic
Durham, NC
09.2016 - 12.2016
- Assisted chiropractors in providing patient care
- Managed front-office operations
- Scheduled appointments and maintained patient records
- Provided professional presentations and training
Sales Associate
Scrubs and Beyond
Durham, NC
09.2015 - 03.2016
Female Spa Concierge
The Umstead Hotel and Spa
Cary, NC
01.2015 - 08.2015
Medical Assistant/Spa Concierge
Healing Waters Medical Spa
Durham, NC
09.2014 - 12.2014
- Assisted with spa operations and customer service
- Managed appointments and scheduling
- Provided support to medical staff
- Ensured a clean and organized spa environment
- Assisted with administrative tasks
- Collaborated with other team members to provide excellent customer service
- Maintained client records and confidentiality
- Assisted with inventory management
- Participated in training and professional development
- Contributed to the overall success of the spa
Medical Assistant Intern
Growing Child Pediatrics
Brier-Creek - Raleigh, NC
02.2014 - 03.2014
Education
Associate Degree of Applied Science - Health Science in Medical Assisting
ECPI University
Raleigh, NC06.2014
Skills
- Analytical
- Detail-Oriented
- Marketing & Sales
- Project Management
- Customer-centric
- Efficient
- Organized
- Problem-Solving
- Scheduling
- Communications
- Front-Office Operations
- Professional
- Presentations
- Training
- Clinical Trials
- Healthcare
- Cultural Sensitivity
- Policy Knowledge
- Verbal Communication
- Confidentiality
- Program understanding and advisement
Timeline
Eligibility Caseworker I
Wake County Health and Human Services
02.2024 - 04.2024
Customer Service/Receptionist
State Farm
01.2023 - 06.2023
Receptionist
Cary Psychiatry Center
11.2021 - 01.2022
Associate Site Manager
IQVIA
09.2019 - 02.2020
Receptionist (Contract)
AsteelFlash
10.2017 - 10.2017
Administrative Assistant (Contract)
Advanced Home Care
06.2017 - 09.2017
Medical Assistant/Chiropractic Assistant
Kruse Chiropractic
09.2016 - 12.2016
Sales Associate
Scrubs and Beyond
09.2015 - 03.2016
Female Spa Concierge
The Umstead Hotel and Spa
01.2015 - 08.2015
Medical Assistant/Spa Concierge
Healing Waters Medical Spa
09.2014 - 12.2014
Medical Assistant Intern
Growing Child Pediatrics
02.2014 - 03.2014
Associate Degree of Applied Science - Health Science in Medical Assisting
ECPI University