Summary
Overview
Work History
Education
Skills
Additionalinformation
Generalinformation
Timeline
Generic

Michaela Leak

Greensboro,US

Summary

My objective is to obtain the opportunity to gain more knowledge in the Public Service field to assist me in the love of helping other people, all while contributing to the economy by helping individuals and businesses manage their finances. I'm Knowledgeable with solid background in providing comprehensive eligibility assessments and support. Proven ability to effectively manage complex caseloads and ensure compliance with program guidelines. Demonstrated proficiency in client communication and problem-solving.

Highly organized professional with extensive experience in eligibility assessment and client support. Known for thorough case management skills and ability to navigate complex program requirements. Committed to collaborative teamwork and achieving client-focused results with adaptability and reliability.

Overview

15
15
years of professional experience

Work History

Eligibility Caseworker

Guilford County Health & Human Services
Greensboro, US
11.2023 - Current
  • Company Overview: Website: Not provided
  • Assisting clients with face to face, over the phone, and online eligibility for Adult Medicaid

Sr. Office Specialist

Guilford County Child Support Enforcement & Court Service
Greensboro, US
07.2019 - 11.2023
  • Assisting Child Support Agents with Legal processing, High Volume Customer Service, Supports one Establishing Interstate Agent and one Interstate agent with all Legal processing and notarizing of documents
  • Building new online and paper child support cases, taking Legal documents to the Guilford county court house for processing, working the greeters desk to accept payments, set up appointments, assist with any motions or requests from clients, Notarizing legal documents, Phone and in person Interviews for current clients
  • Follows and adheres to a coordinated phone schedule

Eligibility Caseworker Assistant

Department of Social Services
Greensboro, US
07.2018 - 07.2019
  • Assist customers that come in to the agency and provide task changes to caseworkers, assist caseworkers with initial information needed from customers to process benefits, assist customers in a courteous and timely manner, High Volume Customer Service, Greet customers, and assign clients to the Eligibility Caseworkers through the Google Docs Log

Branch Information Bank Specialist

BB&T
Greensboro, US
09.2016 - 07.2018
  • Assisting Branch Bankers with any questions regarding Payments, New Account Openings, , ACH Holds, CD's, IRA's, Foreign Currency procedures, Wires, Password Resets, HAD Accounts, etc

Bank Teller/Customer Service Representative

Bank Of America
Greensboro, US
01.2010 - 02.2016
  • Logging and scanning returned yearend tax statement to customer accounts
  • Process routine transactions related to missing payment on mortgage accounts
  • Process credit reporting adjustments
  • Prepare loan discrepancies notifications to fraud investigators
  • Process yearend tax statement adjustments/corrections
  • Research missing payments and payment misapplications request received via correspondence
  • Process reversals and reapplications of payments on mortgage and home equity lines of credit accounts Mortgage Customer Service - November 2010 to January 2014
  • Process customer payments
  • Set up reoccurring payment plans
  • Cross-sell or refer products

Education

No Degree - Medical Assisting

ECPI University
Greensboro
10.2016

No Degree - Nursing

Guilford Technical Community College
Greensboro
12.2010

High School Diploma -

James B. Dudley High School
Greensboro
01.2007

Skills

  • NCFAST
  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Typing speed 90
  • Verbal communication
  • Research skills
  • Community outreach
  • Case management
  • Eligibility determination
  • Time management abilities
  • Professionalism
  • Analytical thinking
  • Effective communication
  • Active listening telephone etique
  • Public assistance programs
  • Government relations

Additionalinformation

Certificates and Licenses are not specified., NCFAST, 6 years, 3 months, Expert, Microsoft Office, Word, Excel, & PowerPoint., 15 years, Expert, Typing speed, 90,English, speak, read, write

Generalinformation

Michaela Shaunice Leak

1404 Larkin Street, Greensboro, NC, 27406, US, (336) 708-6698

michaelaleak@icloud.com

My objective is to obtain the opportunity to gain more knowledge in the Public Service field to assist me in the Love of helping other people.

Timeline

Eligibility Caseworker

Guilford County Health & Human Services
11.2023 - Current

Sr. Office Specialist

Guilford County Child Support Enforcement & Court Service
07.2019 - 11.2023

Eligibility Caseworker Assistant

Department of Social Services
07.2018 - 07.2019

Branch Information Bank Specialist

BB&T
09.2016 - 07.2018

Bank Teller/Customer Service Representative

Bank Of America
01.2010 - 02.2016

No Degree - Nursing

Guilford Technical Community College

High School Diploma -

James B. Dudley High School

No Degree - Medical Assisting

ECPI University
Michaela Leak