Khalifah Overstreet
Greensboro,NC
Summary
Accomplished Eligibility Caseworker with a proven track record at Guilford County Social Services, adept in NCFast and Medicaid programs. Demonstrated expertise in enhancing document management efficiency and resolving customer issues effectively. Excels in clear communication and collaboration, significantly improving team productivity and service delivery.
Overview
7
7
years of professional experience
Work History
Eligibility Caseworker
Guilford County Social Services
Greensboro, NC
01.2022 - Current
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Contacted client references and employers to determine legitimacy of applicant information.
- Assisted clients with completing forms required for processing applications.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Worked effectively in team environments to make the workplace more productive.
Eligibility Assistant
Guilford County Social Services
Greensboro, NC
09.2020 - 12.2021
- Assisted with completing paperwork related to Medicaid applications and SNAP benefits.
- Entered data into databases accurately and efficiently.
- Used filing systems to improve document management and organization.
- Organized and maintained filing systems for documents and records.
- Collaborated with other departments to ensure timely processing of requests for services.
- Cover or relieve staff during absences or breaks.
Reservation Agent
Hilton Worldwide Hotels
Greensboro, NC
04.2018 - 08.2020
- Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
- Kept records of room availability and guest accounts, manually or using computers.
- Set up room blocks using group rooming lists to track and manage block room reservations.
- Applied discounts, noted special requests and updated reservations based on communications with customers.
- Resolved customer complaints in a professional manner.
Education
NCFast Preferred
Guilford Technical Community College
Jamestown, NC08-2018
Associate of Business Administration -
Essex County College
Newark, NJ09-2001
Skills
- Clear Communication Skills
- Knowledgeable in NCFast
- Knowledgeable in FNS and Medicaid programs
- Public assistance
- Verbal communication
- Flexible and adaptable
- Problem-solving
- Organization
- Decision-making
- Friendly, positive attitude
- Collaboration and teamwork
- Case management
- Knowledge of federal and state laws
- Policy compliance
Affiliations
- Team Hope
- Lead. Follow. Communicate. - Course.
- The art of influencing others training.
Timeline
Eligibility Caseworker
Guilford County Social Services
01.2022 - Current
Eligibility Assistant
Guilford County Social Services
09.2020 - 12.2021
Reservation Agent
Hilton Worldwide Hotels
04.2018 - 08.2020
NCFast Preferred
Guilford Technical Community College
Associate of Business Administration -
Essex County College
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