Rachel Jones
Winchester,KY
Summary
Dynamic leader with a proven track record at Amazon, enhancing operational efficiency and driving significant cost savings of over $600,000. Skilled in stakeholder management and proficient in the Microsoft technology suite, I excel in performance coaching and fostering team collaboration. My initiatives consistently surpass performance goals, demonstrating exceptional business process comprehension and communication prowess. Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager
AU Associates
01.2025 - Current
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Team Manager
Amazon
10.2023 - 01.2025
- Reviewed team performance metrics and tracked goal progress, with team sizes ranging from 20 to 30 individuals.
- Maintained compliance with company policies and procedures.
- Addressed any emerging issues through routine staff meetings.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Oversaw team operations, including shift scheduling and task assignment.
- Partnered with company stakeholders to implement cost-saving mechanisms through already established channels and by creating new initiatives that focused on process improvement.
- Led employee relations through effective communication, coaching, training, and development.
Process Improvement Specialist
Amazon
03.2022 - 10.2023
- Spearheaded process improvement initiatives to enhance operational efficiency.
- Evaluated current procedures to pinpoint inefficiencies.
- Process Improvement Specialist for multiple operational units within the company, driving various process improvement initiatives, such as content creation, feature requests, and tech changes, through our Continuous Improvement team. This generated a cost savings of over $600,000.
- Created and conducted process improvement trainings designed to reduce repeat contacts and improve quality KPIs for new and existing team members.
Resolution Specialist
Amazon
03.2018 - 10.2022
- Investigated intricate customer service inquiries spanning several departments.
- Coordinated across departments to address and resolve customer concerns.
- Updated knowledge of industry regulations affecting service delivery standards.
- Conducted comprehensive training for new hires on customer complaint resolution.
Education
No Degree - Nursing Education
Morehead State University
Morehead, KYSkills
- Expert in written and oral communication skills
- High-level comprehension of business processes
- Employee scheduling
- Stakeholder management
- Performance coaching
- Proficient in the Microsoft technology suite
- Training
- Networking
- Multi-family property management
Accomplishments
- Received Top performer recognition multiple times throughout my tenure as a Resolution Specialist
- Recognized for exceptional writing skills via the "Short Story" program in College.
- Won First Chair for the Tri State area as a Clarinet player.
Affiliations
- Soccer
- Marching Band
- Concert Band
Certification
- CNA licensure
Timeline
Property Manager
AU Associates
01.2025 - Current
Team Manager
Amazon
10.2023 - 01.2025
Process Improvement Specialist
Amazon
03.2022 - 10.2023
Resolution Specialist
Amazon
03.2018 - 10.2022
No Degree - Nursing Education
Morehead State University