Rachel Jones
Dallas,TX
Summary
Proven leader in multiple operations and cross-functional projects. Known for exceptional customer service and relationship-building skills, significantly reducing resolution times and enhancing data integrity. Demonstrated ability to remediate issues and streamline processes, enhancing operational efficiency. Committed to delivering measurable results in a multitude of initiatives.
Overview
14
14
years of professional experience
Work History
Payroll Escalation Specialist
7-Eleven Inc.
Irving, TX
05.2017 - Current
- Led payroll data migration for 550+ stores for successful outsourcing of payroll on franchise locations.
- Successfully track and assist with vendor onboarding for hundreds of stores annually across the US.
- Remediated decade-old payroll tax errors and cleared over 20,000+ payroll journal lines while reconciling payroll accounting for over 600 stores.
- Proven leader in cross-functional projects- skilled in vendor maintenance, multiple payroll systems, process improvement, root-cause analysis, regulatory compliance, payroll tax submissions, and team training to reduce resolution times and strengthen data integrity.
- Works closely with HR principals and practices and skilled in tactfully challenging the status quo while maintaining professional credibility and interdepartmental relationships.
HR Coordinator/Bookkeeping Administrative Assistant
Transit Bicycle Company
Dallas, TX
09.2011 - 12.2017
- Recruitment, selection and training of new hires as well as compensation management.
- Streamlined onboarding processes, enhancing new hire experiences and integration.
- Managed employee records and databases, ensuring accuracy and compliance with company policies and state tax laws.
- Enhanced employee engagement through strategic planning of external contests and team events.
- Ensured accuracy of clock events for timely payroll submission.
- Monthly bookkeeping and reconciliation of all financial activity with the use of Quickbooks.
- Coordinated inventory management and supply ordering to maintain stock levels and support store operations.
- Supported proprietor by managing merchandising strategies and addressing operational needs.
Buy Lead/Head Cashier/Lead Bookseller
Half Price Books
Dallas, TX
08.2012 - 06.2016
- Advanced quickly to head cashier and a leadership role in buying, pricing, and merchandising high end and collectable books at the flagship location of this retail store.
- Cataloged and optimized listings of premium collectible books for e-commerce platforms.
- Trained and mentored new cashiers on register systems and customer service best practices.
- Supervised daily buying operations, ensuring accuracy and efficiency in transactions for buying used merchandise from customers.
- Organized and maintained bookshelves through systematic alphabetization and sorting processes.
Education
Associate of Science -
Dallas College
Dallas, Texas, TXSkills
- Complex Problem-solving
- Computer Skills
- Goal Setting and Achievement
- Critical Thinking
- Time Management
- Teamwork and Collaboration
- Team Leadership
- Customer Service
- Staff Training and Development
- Documentation and Reporting
- Relationship Building
- Cross-functional Teamwork
Timeline
Payroll Escalation Specialist
7-Eleven Inc.
05.2017 - Current
Buy Lead/Head Cashier/Lead Bookseller
Half Price Books
08.2012 - 06.2016
HR Coordinator/Bookkeeping Administrative Assistant
Transit Bicycle Company
09.2011 - 12.2017
Associate of Science -
Dallas College