Rachel Jordan
Phoenix,AZ
Summary
Dynamic professional, skilled in creative solutions and time management. While I am currently pursuing a Master of Arts degree in Clinical Psychology, I am looking to further my experience supporting people within an organizational context.
Overview
5
5
years of professional experience
Work History
Barista and Hostess
Dominick's Steakhouse
Scottsdale, AZ
05.2024 - Current
- Maintain a safe and clean work environment.
- Address guest concerns and special requests with a focus on satisfaction and resolution.
- Work in collaboration with colleagues to ensure a workflow and customer satisfaction
Scanner Coordinator- Contract Position
Penske Automotive
Phoenix, AZ
11.2024 - 03.2025
- Organized and maintained physical and digital filing systems by classifying, sorting, and storing documents per established guidelines.
- Scanned and processed incoming documents to ensure accurate digital recordkeeping.
- Entered and updated data in computer systems to maintain accurate records.
- Managed office documentation, including photocopying, sorting mail, and handling confidential files.
- Ensured compliance with company policies on confidentiality and document security.
Claims Representative II: Bodily Injury Adjuster
Sentry Insurance
Scottsdale, AZ
08.2023 - 03.2024
- Assessed available insurance coverage by reviewing loss histories, lapses in coverage, and interpreting insurance policies for policy limits, exclusions, and endorsements.
- Conducted an analysis of liability based on police reports and statements taken from drivers, passengers, and witnesses.
- Evaluated automobile accident bodily injury claims by communicating with claimants and their attorneys, reviewing medical bills, doctor treatment plans, and claimant’s lapses in employment.
- Negotiated settlements with attorneys for auto related bodily injury claims, determining validity, liability, and settlement values based on vehicle repair estimates, medical bills, and statements taken from the involved parties.
- Drafted comprehensive reports for policyholders, reporting loss evaluations reaching or exceeding policy limits.
Claims Representative: Auto Liability and Property Claims
Sentry Insurance
Scottsdale, AZ
06.2022 - 08.2023
- Conducted investigations to determine Sentry’s claim liability, which included interviewing the involved parties and reviewing police reports.
- Engaged in locating all involved parties in loss scenarios for statements and data collection through utilizing the software systems such as Accurint and ISO ClaimSearch.
- Managed claim payment process and solved customer issues related to payment amounts, returned checks and incorrect addresses.
- Assisted with scheduling vehicle inspections and overseeing repair progress.
Human Resources Assistant / Office Coordinator
ResCare Community Living
Phoenix, AZ
09.2021 - 06.2022
- Maintained and updated HR files and records to meet regulatory requirements.
- Conducted periodic audits of HR files to ensure proper collection and filing of required documents.
- Facilitated the onboarding of new employees by performing background checks, administering the collection of new hire paperwork, explaining company policies, and scheduling new hire orientation.
- Assisted in payroll duties by depositing checks, distributing paychecks, and maintaining records of all checks received.
Customer Resolution Specialist
CARVANA
Tempe, AZ
01.2021 - 06.2021
- Provided professional service to 40+ customers daily by listening to their requirements for vehicle purchases and by taking into account their trade-ins, financial capacity, and down payments.
- Assisted with escalated problem calls by listening to customer concerns and working to resolve customer issues.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ04-2021
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ04-2021
Master of Arts - Clinical Psychology
Pepperdine University
Malibu, CA12-2027
Skills
- Records management
- MS office (Word, Excel, PowerPoint)
- Teamwork and collaboration
- Problem-solving
- ADP, Salesforce, Workday, HRIS, LexisNexis Risk Solutions
Timeline
Scanner Coordinator- Contract Position
Penske Automotive
11.2024 - 03.2025
Barista and Hostess
Dominick's Steakhouse
05.2024 - Current
Claims Representative II: Bodily Injury Adjuster
Sentry Insurance
08.2023 - 03.2024
Claims Representative: Auto Liability and Property Claims
Sentry Insurance
06.2022 - 08.2023
Human Resources Assistant / Office Coordinator
ResCare Community Living
09.2021 - 06.2022
Customer Resolution Specialist
CARVANA
01.2021 - 06.2021
Bachelor of Science - Business Management
Grand Canyon University
Bachelor of Science - Psychology
Grand Canyon University
Master of Arts - Clinical Psychology
Pepperdine University