Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Rachel Kachea

Saint Louis,Missouri

Summary

Proven Advocate Representative with a track record of enhancing patient care at United Health Group. Skilled in communication and data entry, adept at resolving complex customer issues, and improving process compliance. Demonstrates a strong ability to adapt and a commitment to excellence, achieving significant improvements in patient satisfaction.

Overview

10
10
years of professional experience

Work History

Advocate Representative

United Health Group
04.2021 - 08.2023
  • Respond to patient questions in person or over the phone
  • Make patient follow up calls
  • Ask patients for and/or assist patients with completing required paperwork
  • Connect patients with outside resources to promote self-care
  • Review and support implementation of patient plan of care
  • Work directly with patients to identify specific needs and/or request adjustments to plan of care
  • Explain and ensure understanding of details related to patient financials
  • Input/update patient demographic data into computer system
  • Document patient interactions in appropriate systems/log
  • Enter/process patient financial data
  • Review/analyze patient financial documents and follow up as necessary
  • Enter patient adjustments.

Non-Clinical Intake Rep /Claims Adj

Evi Core
03.2017 - 12.2020
  • Handling of all incoming calls
  • Research inquiries: Eligibility, Claims, Authorizations, Provider Status, Faxes and Notifications.

Customer Service Representative

Lowe's
01.2014 - 01.2017
  • Assisting customers with emergency problems or unexpected situations.
  • Providing solutions for customer problems.
  • Ensuring customer issues are resolved in a timely manner
  • Developing and maintaining customer relationships
  • Maintaining records of customer interactions.

Education

Riverview Gardens Senior High
Saint Louis, MO
12.2014

Skills

  • Communication skills
  • Classroom management
  • Detailed Oriented
  • Dependable
  • Data Entry
  • Adaptable
  • Organized
  • Conflict Resolution
  • Claims
  • Problem Solver
  • Computer proficiency
  • Attention to details
  • Zoho forms
  • Google sheets
  • Compliance

Volunteer Experience

Manage High School Boys Varsity, Meadows Literacy Program

Timeline

Advocate Representative

United Health Group
04.2021 - 08.2023

Non-Clinical Intake Rep /Claims Adj

Evi Core
03.2017 - 12.2020

Customer Service Representative

Lowe's
01.2014 - 01.2017

Riverview Gardens Senior High

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Rachel Kachea