Rachel Kadry
Livonia,MI
Summary
Proven track record in enhancing office efficiency and customer satisfaction at Goldfish Swim School, leveraging top-notch organization and communication skills. Excelled in data entry and client relations, significantly reducing waiting times and streamlining loan processing workflows. Achieved a notable increase in productivity and accuracy, demonstrating a strong ability to meet critical deadlines and improve operational outcomes. Diligent Administrator with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment. Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
22
22
years of professional experience
Work History
Receptionist
Goldfish Swim School
03.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Administrative Assistant
MD Esthetics MED SPA
07.2015 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Performed research to collect and record industry data.
Junior Underwriter
North American Bancard
04.2003 - 07.2009
- Developed strong relationships with lenders, fostering effective communication and expedited application processing times.
- Utilized advanced software tools for efficient data analysis and loan application processing workflows.
- Streamlined the loan decision-making process by effectively managing workload and consistently meeting deadlines.
- Collaborated with cross-functional teams to develop comprehensive risk assessments for potential clients.
- Improved departmental productivity by training new team members on underwriting procedures and best practices.
- Reduced errors in loan approvals by meticulously verifying applicant information before submission to senior underwriters.
- Ensured accuracy of borrower documentation through rigorous attention to detail during the verification process.
- Conducted thorough research on applicants'' financial history, enabling accurate evaluation of their creditworthiness.
- Identified potential risks associated with specific loan applications, mitigating financial exposure for the organization.
- Managed a high volume of loan applications, maintaining accuracy and timeliness in the underwriting process, leading to increased customer satisfaction.
- Made approval and denial recommendations by determining accurate risk levels.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
Education
No Degree - Surgical Technology
Baker College
Allen Park, MINo Degree - Nursing
Henry Ford College
Dearborn, MISkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Data inputting
- Office Administration
- File Management
- Professional Demeanor
- Performance Improvement
- Strategic Planning
Timeline
Receptionist
Goldfish Swim School
03.2020 - Current
Administrative Assistant
MD Esthetics MED SPA
07.2015 - 05.2021
Junior Underwriter
North American Bancard
04.2003 - 07.2009
No Degree - Surgical Technology
Baker College
No Degree - Nursing
Henry Ford College
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