RACHEL KARAM
New Baltimore,MI
Summary
Knowledgeable Biochemistry and Biomedical Science major currently attending Western Michigan University, with 4+ years of work experience in the service industry. Passionate in the pharmaceutical and cellular biology fields while being open to expanding career interests. Innovative, detailed, and thorough student during labs, collecting data, and completing work while making sure the workspace is organized and following the safety protocols when necessary. Great communicator and well-spoken in team settings.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Fletcher's Pub
Kalamazoo, MI
10.2021 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Work with POS system to place orders, manage bills and handle complimentary items.
Shipt and Instacart Shopper
Shipt And Instacart
Macomb, MI
08.2019 - 01.2021
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped load and unload orders at customers' homes or locations when needed.
Customer Service Associate
Tropical Smoothie Cafe
Chesterfield, MI
08.2018 - 08.2019
- Helped large volumes of customers during a fast-paced environment every day with apositive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prepped food and drinks during shifts while maintaining a clean and safe food workplace.
Customer Service Associate
Jet's Pizza
Chesterfield, MI
09.2017 - 09.2018
- Answered telephone calls from customers to provide information and relay orders on POS systems.
- Received and processed payments for orders and answered all questions related to customers and their orders.
- Prepared food and kept work establishment and atmosphere clean to management and franchise standards.
Education
Bachelor of Science - BioChemistry And Biomedical Sciences
Western Michigan University
Kalamazoo, MI05.2023
High School Diploma -
Anchor Bay High School
Ira, MI06.2019
Skills
- Microsoft Office
- Customer Service and Rapport
- Cleaning and Sanitizing
- Proficient in operating and maintaining lap equipment
- Certified in SAChe - Lab Safety
- Team Leadership
- Multitasking and Prioritization
- Organized and personable while demonstrating great communication on projects and in labs
- Analytical thinker while conducting research and performing test results from labs
Timeline
Restaurant Server
Fletcher's Pub
10.2021 - Current
Shipt and Instacart Shopper
Shipt And Instacart
08.2019 - 01.2021
Customer Service Associate
Tropical Smoothie Cafe
08.2018 - 08.2019
Customer Service Associate
Jet's Pizza
09.2017 - 09.2018
Bachelor of Science - BioChemistry And Biomedical Sciences
Western Michigan University
High School Diploma -
Anchor Bay High School