Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Rachel Karpen

Danville,PA

Summary

Experienced business leader with proven expertise in strategic planning, problem-solving, and team-building. Track record of successfully recruiting and training staff to meet customer and business requirements. Known for motivating and fostering collaboration among individuals from diverse backgrounds.

Overview

12
12
years of professional experience

Work History

Proprietor

Outback Steakhouse
Wyomissing, PA
04.2021 - Current
  • Developed and implemented business strategies to increase sales and profits.
  • Recruited, trained, and supervised staff, fostering a productive and positive work environment.
  • Provided leadership, insight, and mentoring to all employees to supply knowledge of the company's vision.
  • Delegated work to staff, setting priorities and goals.
  • Established and maintained relationships with suppliers, clients, and other business partners.
  • Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
  • Ensured compliance with local, state, and federal regulations affecting business operations.

Manager

Outback Steakhouse
Lancaster, PA
10.2012 - 04.2021
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved conflicts among employees in an effective manner.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Education

PC Networking & Security - Information Technology

Lincoln Technical Institute
Allentown
10-2009

Skills

  • Operations Management
  • Employee Development
  • Employee Performance Management
  • Customer Relationship Management
  • Business growth and retention

Accomplishments

  • Training Restaurant after 1st year of becoming a Proprietor
  • Opened the brand new location in Wyomissing, PA
  • Finished second in the company 2021 & 2022

References

References available upon request.

Timeline

Proprietor

Outback Steakhouse
04.2021 - Current

Manager

Outback Steakhouse
10.2012 - 04.2021

PC Networking & Security - Information Technology

Lincoln Technical Institute

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Rachel Karpen