Rachel Kay
Catering Associate
Greenville,SC
Summary
Hardworking and enthusiastic, well trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Catering Associate
Apple Spice Catering
Greenville, SC
06.2021 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Monitored dietary restrictions and served guests with special needs.
- Fostered enjoyable event atmosphere through friendly guest interactions
Front End Customer Service Associate
Chick-fil-A
Greenville, South Carolina
01.2021 - 05.2021
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Monitored cash transactions at front desk to maintain responsibility for personal bank.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Daycare Assistant Teacher
Classy Kids
Simpsonville, SC
03.2020 - 01.2021
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Modeled appropriate activities and positive behavior management.
Front End Customer Service Associate
Publix
Greenville, SC
07.2019 - 03.2020
- Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Eastside High School
Taylors, SC06.2017
Skills
- Catering Support
- Event Catering
- Kitchen Station Cleanliness
- Critical Thinking
- Safe Work Practices
- Guest Satisfaction
- Guest Relations
- Responding to Difficult Customers
- Understanding Customer Needs
- Customer Service and Assistance
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
Timeline
Catering Associate
Apple Spice Catering
06.2021 - Current
Front End Customer Service Associate
Chick-fil-A
01.2021 - 05.2021
Daycare Assistant Teacher
Classy Kids
03.2020 - 01.2021
Front End Customer Service Associate
Publix
07.2019 - 03.2020
High School Diploma -
Eastside High School
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