Rachel Kestian
Phoenix,Arizona
Summary
Committed and highly motivated analyst with exceptional customer service, administrative, and data management skills. Possesses strong work ethic, professional demeanor, and great initiative.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CRM Analyst
Arizona State University
04.2022 - Current
- Collaborates with stakeholders to identify business needs and data sources.
- Creates dashboards and reports to monitor and track key performance indicators and gain insight into business performance.
- Utilize, maintain, and enhance the current Salesforce platform to support our stakeholders and companies need while improving their daily work and efficiency.
- Provides technical support for analytics, reporting issues, and service errors.
- Manages over 100+ Calendly accounts for our Enrollment Center ensuring appointments, scheduling, connectivity, updates, and troubleshooting are completed.
- Apart of team who created, installed, and maintains our chatbots for the entire ASU online population. Consistently training the bot, implementing new features, monitors progress, and reports to our stakeholders.
Enrollment Coach
Arizona State University
03.2020 - Current
- Provide students with educational planning, university resources, financial services, and academic programs
- Averaging 100+ tasks and 10-20 appointments daily with prospective and new students to assist and answer questions
- Navigate students through the admissions process and enroll on average 40-50 students per semester
- Creating graphics, captions, managing content, and databases for the ASU Future Digital Devil's Facebook page
- Managed several Salesforce databases to help determine and analyze performance, outreach, and marketing to students
Customer Service Representative
Aetna
03.2019 - 03.2020
- Resolved average of 200 inquiries per week to consistently meet performance benchmarks and accuracy
- Maintained phone line communication with members and third parties to ensure inquiry deadlines were met
- Processed claims by ensuring all billing, provider, and member information were correct for reimbursement
- Oversaw and managed 3-5+ projects ranging from readjusting claims to database analysis
Site Supervisor
Arizona Disabled Sports
05.2018 - 03.2020
- Supervised the facility during venue events along with coaching adaptive sporting teams during practice sessions
- Worked as a photography and videographer for major Paralympic events contributing 200+ photos and 5-10 videos a session
- Contributed to the marketing strategies and recruitment for 15+ youth and adult sports teams
Behavioral Technician
SHARP School
08.2018 - 02.2019
- Implemented and collected data on over 15 students Individualized Education Programs to achieve success
- Created graphs, charts, reports, and trendlines within Canva and Excel to review students' progress and create new plans
- Assisted students daily living with physical, mental, and emotional disabilities with-in SPED classrooms
Therapy Technician
Desert Hand Therapy
02.2018 - 08.2018
- Performed prognostic and diagnostic tests to examine patient muscle, nerve, joint and functional abilities
- Responsible for keeping detailed records of patient physical therapy treatments and improvement
- Worked with outside vendors to insure restock of supplies, materials, and building maintenance
Head Medical Receptionist
Lewin Chiropractic Center
04.2017 - 07.2018
- Finalized office's daily schedule by coordinating patient appointments and maintaining organization of office
- Handled all forms of payments, billing, and informed patients of their financial responsibility's
Exercise Science Intern
Ability360 Sports & Fitness Center
01.2018 - 04.2018
- Coordinated and supervised national Paralympic Events like Wheelchair Rugby, Goalball, and Power Chair Soccer
- Evaluated, created, and implemented an individualized fitness plan for 5 members living with a traumatic brain injury
- Instructed a Foam Rolling Class for 10-15 members weekly of all mental and physical abilities
Office Receptionist
Arizona State University
09.2015 - 12.2016
- Assisted incoming students with diverse inquiries to resolve issues
- Created content and managed posts and database for the ASU Graduate Facebook page and twitter account
- Entered data in Excel to maintain records of students linked-in profiles, and analyze post graduate success rate
- Organized and updated daily and weekly schedules as well as monthly calendar obligations for various levels of staff
- COACHING
Education
Bachelor of Arts - Exercise and Wellness
Arizona State University, College of Health Solutions
Phoenix, ArizonaSkills
- Database Management
- Customer Service
- Salesforce
- Project Management
Certification
Salesforce Administrator Certification
Timeline
CRM Analyst
Arizona State University
04.2022 - Current
Enrollment Coach
Arizona State University
03.2020 - Current
Customer Service Representative
Aetna
03.2019 - 03.2020
Behavioral Technician
SHARP School
08.2018 - 02.2019
Site Supervisor
Arizona Disabled Sports
05.2018 - 03.2020
Therapy Technician
Desert Hand Therapy
02.2018 - 08.2018
Exercise Science Intern
Ability360 Sports & Fitness Center
01.2018 - 04.2018
Head Medical Receptionist
Lewin Chiropractic Center
04.2017 - 07.2018
Office Receptionist
Arizona State University
09.2015 - 12.2016
Bachelor of Arts - Exercise and Wellness
Arizona State University, College of Health Solutions