Rachel Kinchen

● Independently manage all aspects of daily business operations, including administrative, financial, customer-service, purchasing, scheduling, and marketing responsibilities.

● Manage appointment scheduling, customer communications, payment processing, records, and daily workflow.

● Maintain business financial records, track expenses, and manage day-to-day financial administration.

● Manage inventory levels, research products and pricing, place orders, and monitor purchasing needs.

● Develop and maintain strong relationships with a large repeat customer base through personalized service and consistent communication.

● Handle customer concerns and resolve problems professionally while protecting customer relationships and business reputation.

● Develop promotions and customer-retention initiatives designed to encourage repeat business.

● Manage social media and other marketing/customer communication efforts.

● Set and communicate pricing while monitoring business expenses and profitability.

● Independently prioritize multiple responsibilities and make operational decisions to keep the business running efficiently.

● Maintain required professional licensing and health/safety standards.

● Provide friendly and efficient customer service in a fast-paced food service environment

● Take customer orders, process cash and credit card payments, and provide accurate change

● Prepare and serve food and beverages according to company standards

● Maintain a clean, organized, and sanitary work area

● Restock food, beverages, supplies, and inventory as needed

● Follow food safety and sanitation procedures

● Assist with opening and closing duties, including cleaning and organizing the stand

● Work effectively as part of a team while handling multiple customers and tasks

● Coordinated daily customer needs and supported efficient salon operations.

● Managed appointment scheduling and customer communications.

● Provided professional customer service in a fast-paced environment.

● Processed payments and assisted with product sales and customer recommendations.

● Developed long-term customer relationships through communication, reliability, and personalized service.

● Worked collaboratively with salon staff to maintain an organized and professional operation

● Supported daily business operations and assisted customers in a busy service environment.

● Maintained an organized, clean, and professional workplace.

● Assisted staff with daily operational needs.

● Developed strong communication, teamwork, organization, and customer-service skills.