Rachel Kish
Brighton,MI
Summary
Accomplished leader with a proven track record at Target, enhancing team performance and customer satisfaction through strategic planning and effective operations management. Skilled in cross-functional team leadership and business development, achieving significant improvements in project execution and performance evaluations. Expert in fostering customer relationships and driving business growth.
Overview
23
23
years of professional experience
Work History
Executive Team Leader, General Merchandise & Food
Target
05.2023 - Current
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Led cross-functional teams for streamlined communication and efficient project execution.
- Implemented best practices in financial management to optimize budget allocation and resource utilization.
Team Leader Manager, Operations
Target
03.2020 - 04.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Analyze business performance data and forecast business results for upper management
Team Leader Manager
Target
11.2001 - 03.2020
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
Education
Bachelor of Science - Management of Human Resources
Bellevue University
Bellevue, NE08-2023
Associate of Applied Science - Mental Health/Social Work
Oakland Community College
Bloomfield Hills, MI05-2020
Skills
- Customer relationships
- Relationship building and management
- Goals and performance
- Business development and planning
- Operations management
- Vendor management
- Cross-functional team leadership
- Execution of merchandising plans
- Strategic planning
- Performance evaluations
- Business planning
Accomplishments
- Achieved 50 million dollars in sales by completing business operations with accuracy and efficiency.
- Supervised team of 90+ staff members, including 6 Team Leaders who directly report to me.
Timeline
Executive Team Leader, General Merchandise & Food
Target
05.2023 - Current
Team Leader Manager, Operations
Target
03.2020 - 04.2023
Team Leader Manager
Target
11.2001 - 03.2020
Bachelor of Science - Management of Human Resources
Bellevue University
Associate of Applied Science - Mental Health/Social Work
Oakland Community College
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