Rachel Kjolberg
Surprise,AZ
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
4
4
years of professional experience
Work History
B2B Account Manager
Verizon Wireless
Phoenix, AZ
10.2023 - 02.2025
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Cultivated relationships with key stakeholders in order to build trust and credibility.
- Identified opportunities for new business development and growth.
Sales Specialist
Verizon Wireless
Phoenix, AZ
10.2022 - 10.2023
- Educated customers about product or service offerings meeting individual needs.
- Broke down objections using friendly, persuasive strategies.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Set up new accounts and listed personal, demographic and payment information in system.
- Followed up on sales leads through outbound calling.
- Developed new leads each day at or above quotas.
Assistant General Manager
Squid Ink - Peoria
Peoria, AZ
01.2022 - 09.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food, beverage and labor costs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Long-Term Substitute Teacher
Valley Vista High School
Surprise, AZ
01.2021 - 05.2021
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Taught students theater terminology and performance skills.
- Coordinated and directed dramatic performances involving up to 15 students.
- Communicated with parents to update on student progress and address concerns.
- Developed curriculum and lesson plans to structure classroom activities.
- Developed individualized programs meeting abilities, interests and needs of students while adhering to state-wide policies.
- Participated and assisted with set lighting design and assembling of stage props.
Education
Bachelor of Arts - Psychological Sciences
Northern Arizona University
Flagstaff, AZ05.2020
Skills
- Teamwork and Collaboration
- Dependable and Reliable
- Fast Learner
- Self-Motivated
- Calm and Professional Under Pressure
- Customer Service
- Training Development
- Cross-Functional Collaboration
- Lead generation
- Effective communication
- Conflict resolution
- Strategic planning
Timeline
B2B Account Manager
Verizon Wireless
10.2023 - 02.2025
Sales Specialist
Verizon Wireless
10.2022 - 10.2023
Assistant General Manager
Squid Ink - Peoria
01.2022 - 09.2022
Long-Term Substitute Teacher
Valley Vista High School
01.2021 - 05.2021
Bachelor of Arts - Psychological Sciences
Northern Arizona University