Rachel Kooyman
Smithfield,UT
Summary
Driven professional with a proven track record in customer service relationships and business building as a nail technician Skilled in appointment management and problem-solving, I excelled in creating welcoming environments and resolving client questions and concerns. Committed to enhancing customer satisfaction and loyalty through exceptional service and attention to detail.
Overview
11
11
years of professional experience
Work History
Nail Technician
Home Salon
Smithfield, UT
10.2019 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Lead Generation Specialist
Idrive Logistics
Lehi, UT
07.2021 - 07.2023
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold emailed perspective customers to determine product or service needs.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
- Entered data into Seamless, ensuring accuracy and uniformity.
Front Desk Receptionist
Holiday Inn Express Hotel
Logan, UT
01.2015 - 05.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled reservations by phone for future guests.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Spanish Fork High School
Spanish Fork Cosmetology License - Cosmetology
Imageworks
Spanish Fork, UT09-2008
Skills
- Customer service
- Time management
- Problem-solving skills
- Appointment management
- Relationship building
- Service promotion
- Problem-solving
- Verbal and written communication
Timeline
Lead Generation Specialist
Idrive Logistics
07.2021 - 07.2023
Nail Technician
Home Salon
10.2019 - Current
Front Desk Receptionist
Holiday Inn Express Hotel
01.2015 - 05.2016
Spanish Fork High School
Cosmetology License - Cosmetology
Imageworks