Rachel Kroll
Summary
Long-term, dynamic small business owner with a proven track record of excelling in customer relationship management. Successfully launched innovative products and built a loyal customer base through exceptional service and strategic marketing, enhancing brand reputation and driving sales growth.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Dress The Room Charleston
11.2020 - Current
- Manage daily operations for a successful online art gallery, ensuring efficient processes and quality services.
- Establish a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations through emails, social media messaging, and by phone.
- Promote business daily via social media to showcase art for sale and generate leads and sales.
- Enhance company reputation by consistently delivering exceptional service quality to customers.
Small Business Owner
One Of A Find Charleston
12.2015 - 11.2020
- Founded and managed a successful Instagram-based vintage furniture business with a following of over 50,000 on Instagram.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Small Business Owner
Be Kind Kids Shop
01.2012 - 02.2014
- Successfully invented and manufactured the United States' first totally non-plastic sippy cup for children.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
- Launched new products by conducting market research and identifying customer needs.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided great customer service by resolving problems quickly and efficiently.
Education
Bachelor of Arts - Psychology
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2001
Skills
- Financial management
- Social media management and marketing
- Customer relationship management
- Negotiation skills
Timeline
Small Business Owner
Dress The Room Charleston
11.2020 - Current
Small Business Owner
One Of A Find Charleston
12.2015 - 11.2020
Small Business Owner
Be Kind Kids Shop
01.2012 - 02.2014
Bachelor of Arts - Psychology
University of North Carolina At Chapel Hill
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