RACHEL LADAVIA
ORANGE PARK,FLORIDA
Summary
Proven to enhance patient satisfaction with providing exceptional customer service skills, offering compassion, understanding and possessing the highest regards of empathy. Excelling in medical records management and patient relations. Leveraging interpersonal skills and meticulous attention to detail, Adaptability ensuring high-quality administrative support, fostering trust and efficiency in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Campus Security
St. Catherine's Catholic Church
07.2023 - Current
- Secure entire campus doors and facilities ensuring all doors are secured. Responsible for turning off any lights and shutting off any a/c units that are not required to remain on.
- Reporting any suspicious activity immediately if urgent to either the parish manager or pastor.
- Complete the nightly log sheet with any discrepancies and compile a weekly report for the parish manager.
- Improved response time to incidents by maintaining open communication with team management and utilizing efficient reporting systems.
- Maintain accurate records of all security-related incidents.
- Conducts regular inspections of campus facilities, identifying areas requiring maintenance or repair for optimal safety conditions and reporting directly to parish manager or pastor.
Domestic Engineer
Self Employed
05.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Responsible for bookkeeping, budgeting, scheduling appointments, managing all daily tasks in a timely and effective manner.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively.
- Proven ability to learn quickly and adapt to new situations.
- Manage time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Managing day-to-day operations, working efficiently and productively for twelve years.
Legal Assistant
Law Offices of Amy E. Newby
06.2008 - 12.2008
- Managed high-volume workload while maintaining strict attention to detail.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Communicated pertinent information to clients via phone, email, and mail.
- Streamlined office operations and reduced retrieval time by implementing efficient filing system for both physical and digital records.
- Contacted clients to schedule appointments and discuss progress of cases.
Pharmacy Technician
Walgreens
01.2008 - 06.2008
- Handled incoming phone calls and addressed questions from customers and healthcare providers utilizing excellent customer service skills.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Senior Claims Assistant
AIG Agency Auto
01.2007 - 01.2008
- Prepared files, letters and notices, handled all incoming and outgoing mail.
- Time stamped and accurately delivered all in coming mail to adjusters daily.
- Efficiently prepared all outgoing mail for clients with important documents in a timely manner with time stamping.
- Assisted approximately 50 claim adjusters on a daily basis per each individuals needs.
- Stocking each adjusters work domain with proper supplies to support each individual needs for proper and efficient time flow.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Coordinated effectively between multiple departments such as underwriting, finance and legal teams ensuring smooth flow of information throughout the claims process.
- Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.
- Maintained confidentiality of patient finances, records, and health statuses.
Medical Receptionists
Meadowlands Medical Center
08.2002 - 12.2002
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage. Helped patients complete necessary medical forms and documentation.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor. Greeting patients with a welcoming and compassionate warm spirit.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls and voicemails.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Optimized appointment scheduling to maximize doctor availability.
- Improved accuracy of patient data with meticulous record-keeping.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Supported positive patient experience by offering assistance with filling out health forms. Fostered welcoming environment, greeting patients warmly upon arrival.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly. Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff. Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with light medical coding, processed medical insurance claims and payments. Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Associate of Science - Massage Therapy
Heritage Institute
Jacksonville, FLSkills
- Verbal and written communication, Administrative Support
- Patient Relations, Relationship Building
- Appointment, Medical Records Management, Verification
- Customer Service, Interpersonal, Teamwork
- Attention to Detail, Data Entry
- Multitasking, Organizational Skills
- Adaptability and Flexibility
- Excellent Communication, Professionalism
Timeline
Campus Security
St. Catherine's Catholic Church
07.2023 - Current
Domestic Engineer
Self Employed
05.2011 - Current
Legal Assistant
Law Offices of Amy E. Newby
06.2008 - 12.2008
Pharmacy Technician
Walgreens
01.2008 - 06.2008
Senior Claims Assistant
AIG Agency Auto
01.2007 - 01.2008
Medical Receptionists
Meadowlands Medical Center
08.2002 - 12.2002
Associate of Science - Massage Therapy
Heritage Institute
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