Rachel Lange
West Concord,MN
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Education Administrative Assistant
Pine Island Public Schools
06.2023 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Greeted guests at front desk and engaged in pleasant conversations while managing registration processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for proper payment to instructors.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Liaised between clients and vendors and maintained effective lines of communication.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed all tasks in compliance with company policies and procedures.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
School Bus Driver
Pine Island Public Schools
09.2021 - Current
- Complied conduct guidelines and regulations to promote high standard of professionalism.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained Minnesota driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Obeyed federal, state and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Created and enforced bus rules and kept expectations posted.
- Supervised students during loading, unloading and on bus.
- Recorded bus route and made notes for substitute drivers.
- Administered first aid to passengers in need.
- Attended pre-trip meetings to support safe transport of students.
- Kept up to date on local, state and federal regulations related to school bus operations.
Custodial
Frandsen Bank & Trust
08.2020 - 11.2021
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Customer Service Representative
Frandsen Bank & Trust
10.2018 - 05.2024
- Company Overview: Community bank
- Completing highly accurate, high-volume money counts via both manual and machine driven approaches
- Answered customer inquires regarding account balances, transaction history, service charges and interest rates
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Community bank
- Contact : Ann Korzan (952) 292-3179
Special Education Paraprofessional
Pine Island Public School
08.2014 - 05.2023
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety
- Interacted physically and verbally with students throughout each day
- Alerted instructor to student behavior or issues requiring intervention.
- Oversaw class of students in absence of instructor
- Offered student support through special accommodations, extra assistance, and assessments.
- Contact : Josh Westphal (507) 356-8581
Education
Applied Associates - Child Care and Development
Western Technical College
La Crosse, WI06.1999
Skills
- Strong organizational skills
- File maintenance
- Student support
- Sensitive material handling
- Schedule management
- Problem-solving
- Information management
- Issue response and resolution
- Event planning
- Multitasking
- Self motivation
- Customer relations and communications
- Adaptability and flexibility
- Teamwork and collaboration
- Fast learner
- Multi-line telephone systems
- Continuous improvement
Certification
SafetyCare
06/2022-Present
Safety-Care promotes a reinforcement-based approach to developing new skills, maintaining safety, and reducing or eliminating restrictive interventions such as restraint.
Additional Information
I am a hard working, dedicated, long time employee of Pine Island Public Schools. I take great pride in showing up and being present every day. I have built strong, long lasting relationships not only with co-workers and staff but also many students and their families.
Timeline
Community Education Administrative Assistant
Pine Island Public Schools
06.2023 - Current
School Bus Driver
Pine Island Public Schools
09.2021 - Current
Custodial
Frandsen Bank & Trust
08.2020 - 11.2021
Customer Service Representative
Frandsen Bank & Trust
10.2018 - 05.2024
Special Education Paraprofessional
Pine Island Public School
08.2014 - 05.2023
Applied Associates - Child Care and Development
Western Technical College
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