RACHEL LIMA
Orlando
Summary
Dedicated Certified Clinical Medical Assistant and EKG Technician with robust experience in clinical and administrative roles. Proficient in patient support, documentation, and compliance with HIPAA regulations. Bilingual in English and Haitian Creole, adept at enhancing patient experiences and ensuring seamless operations in fast-paced healthcare environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Orlando Health
03.2022 - Current
- Streamlined patient care by performing clinical tasks and ensuring exam room readiness.
- Facilitated maternal-fetal procedures, documenting patient histories and care instructions accurately.
- Enhanced support for high-risk obstetrics patients through clear communication and empathy.
- Optimized patient flow, reducing wait times in a fast-paced specialty clinic.
- Handled incoming patient calls, managing appointment requests and follow-up inquiries efficiently.
Patient Access Representative
Orlando Health
09.2022 - 09.2023
- Ensured accurate patient registration by verifying personal and insurance details.
- Facilitated patient financial obligations through insurance eligibility and sliding scale options.
- Trained new staff on efficient workflows and high-quality patient service standards.
- Processed payments accurately, maintaining balanced registers for financial integrity.
- Organized and stocked work area, contributing to a clean and efficient environment.
- Coordinated patient registration for timely and accurate data collection and access.
Patient Care Coordinator
Kroger Specialty Pharmacy
11.2021 - 08.2022
- Enhanced patient flow by welcoming arrivals and updating clinical team promptly.
- Streamlined appointment scheduling, ensuring continuity of patient care effectively.
- Addressed patient inquiries via phone, email, and in-person communication.
- Confirmed accuracy of prescriptions and dosages with provider offices diligently.
- Ensured compliance with regulations through precise labeling and dispensing practices.
- Managed patient statements and communications regarding outstanding balances efficiently.
Pharmacy Technician
CVS Pharmacy
01.2021 - 11.2021
- Ensured compliance by labeling prescription containers per regulatory standards.
- Processed medication orders, insurance claims, and refill requests efficiently.
- Verified prescriptions against patient records, minimizing potential drug misuse.
- Resolved account issues and addressed prescription-related inquiries promptly.
- Educated patients on pharmacy services, policies, and operational hours.
Education
Clinical Medical Assistant + EKG Certification -
Valencia College
Orlando, FL10.2023
Associate of Science Coursework - undefined
Valencia College
Orlando, FL01.2016
Skills
- EKG Interpretation & Analysis
- Patient Care & Clinical Support
- Vital Signs & Rooming Procedures
- Empathy & Patient Communication
- Multitasking & Workflow Coordination
- HIPAA Compliance
- Appointment Scheduling & Registration
- Insurance Verification & Billing Support
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Accomplishments
- Successfully transitioned facility to use of Epic and Care Everywhere
Certification
- NHA Certified Clinical Medical Assistant (CCMA) — 2023-10
- NHA Certified EKG Technician (CET) — 2023-09
- AHA Basic Life Support (BLS) — 2023-09
- NHA PersonAbility Certificate of Completion — 2023-10
Languages
Haitian creole
Professional Working
Timeline
Patient Access Representative
Orlando Health
09.2022 - 09.2023
Medical Assistant
Orlando Health
03.2022 - Current
Patient Care Coordinator
Kroger Specialty Pharmacy
11.2021 - 08.2022
Pharmacy Technician
CVS Pharmacy
01.2021 - 11.2021
Associate of Science Coursework - undefined
Valencia College
Clinical Medical Assistant + EKG Certification -
Valencia College