Rachel Livingston
Farmington,NH
Summary
Detail-oriented professional with focus on deadlines and skilled in handling tasks without errors. Confident in dealing with people at all levels.
Overview
35
35
years of professional experience
Work History
Patient Billing Specialist
ACI Therapy Billing
Dover, NH
08.2019 - Current
- Verified insurance eligibility and benefits and obtained authorizations/referrals for patients.
- Answered incoming phone calls and addressed questions from patients and health care providers.
- Prepared billing statements for physical therapy patients at multiple clinics.
Authorization Associate
Professional Physical Therapy
Portsmouth, NH
01.2018 - 07.2019
- Obtained referrals and prior authorizations according to company procedure.
- Verified insurance eligibility and benefits.
- Dealt with multiple physical therapy clinics.
Pharmacy Technician
Rite Aid Pharmacy
Farmington, NH
01.2015 - 01.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Customer Service Representative
Turner Liberty Insurance Agency
Farmington, NH
07.2005 - 05.2011
- Maintained customer satisfaction with focus on addressing customer needs, offering assistance, and resolving concerns.
- Answered customer phone calls.
- Quoted auto and homeowner insurance for customers.
- Made changes to policies requested by customers.
- Typed and submitted applications for new policies.
- Kept accurate records and files for each customer.
Business Owner
Playmates Preschool (self-employed)
Farmington, NH
03.1994 - 06.2005
- Marketing and advertising of childcare facility with preschool program.
- Designed, planned, and executed children's activities and educational programs as well as parties and special events.
- Planned and prepared nutritional menus following state guidelines.
- Taught preschool program and provided attention to developmental needs of young children.
- Clerical/accounting/financial roles.
Administrative Assistant to VP of Operations
Davidson Textron
Farmington, NH
01.1989 - 03.1994
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Quality Assurance/Product Engineering Secretary
Davidson Textron
Dover, NH
01.1984 - 01.1989
- Managed multi-line phone system and email correspondence and handled incoming and outgoing mail and faxes.
- Ran and folded blueprints as required by engineers.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Translated notes and typed memos and letters as required on daily basis.
Education
Bachelor of Science - Business Management
Franklin Pierce University
Portsmouth, NHHigh School Diploma -
Dover High School
Dover, NHSkills
- Experienced professional and a team player
- Exemplary customer service
- Empathetic and compassionate
- Detail oriented with attention to accuracy and quality
- Organized and prepared
- Adept at learning new skills
- Self-motivated, hard-working individual
- Skilled in Microsoft Word, Excel, and other healthcare software systems
Timeline
Patient Billing Specialist
ACI Therapy Billing
08.2019 - Current
Authorization Associate
Professional Physical Therapy
01.2018 - 07.2019
Pharmacy Technician
Rite Aid Pharmacy
01.2015 - 01.2018
Customer Service Representative
Turner Liberty Insurance Agency
07.2005 - 05.2011
Business Owner
Playmates Preschool (self-employed)
03.1994 - 06.2005
Administrative Assistant to VP of Operations
Davidson Textron
01.1989 - 03.1994
Quality Assurance/Product Engineering Secretary
Davidson Textron
01.1984 - 01.1989
Bachelor of Science - Business Management
Franklin Pierce University
High School Diploma -
Dover High School