Rachel Lontos
Virginia Beach,VA
Summary
ive worked a wide range of jobs. i learn quickly and i am a hardworker. Hardworking and enthusiastic lifeguard trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
9
9
years of professional experience
Work History
Line Cook
Chicks Oyster Bar
Virginia Beach, United States
05.2022 - 10.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Food Runner/busser/host/expo
Chicks Oyster Bar
Virginia Beach, United States
08.2021 - 10.2022
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Cashier Team Lead
Bagel Baker
Virginia Beach, United States
10.2020 - 07.2021
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
Water Safety Instructor
Lynnhaven Dive Center
Virginia Beach, United States
06.2020 - 05.2021
- Earned Water Safety Instructor certification and managed pool safety.
- Maintained knowledge and certification of first aid and CPR.
- Taught emergency response and rescue protocols for water safety.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Prepared equipment before each class class and stored items promptly after classes.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Helped run in-house required mock drills and monthly in-house training.
- Encouraged participation and increased enjoyment with fun routines and music accompaniment.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Helped students of different abilities levels boost health with skill-adjusted classes.
- Taught students pool and water safety guidelines.
Lifeguard
Splashdown Waterpark
Manassas, VA
05.2015 - 09.2020
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Entered water immediately to pull struggling swimmers to safety.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Saved distressed persons using rescue techniques and equipment.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Inspected pool during shift and skimmed toys and trash that could clog pool pump.
- Performed lifesaving measures during incidents until paramedics arrived on scene.
- Used CPR skills to assist rescued individuals until arrival of emergency services.
- Consulted with emergency personnel while securing scene.
Education
High School Diploma -
Osbourn Park High School
Manassas, VA06.2017
Skills
- Kitchen Station Setup
- Food Preparing, Plating and Presentation
- Professional Attitude
- Sauces Mixing
- Reliable and Trustworthy
- Portion Management
- Attention to Detail
- Back of House Operations
- Accident Site Management
- Personnel Recruitment
- Sales Transactions
- Strategic Decision-Making
- Maintaining Clean Work Areas
Timeline
Line Cook
Chicks Oyster Bar
05.2022 - 10.2022
Food Runner/busser/host/expo
Chicks Oyster Bar
08.2021 - 10.2022
Cashier Team Lead
Bagel Baker
10.2020 - 07.2021
Water Safety Instructor
Lynnhaven Dive Center
06.2020 - 05.2021
Lifeguard
Splashdown Waterpark
05.2015 - 09.2020
High School Diploma -
Osbourn Park High School
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