Rachel Lopes
Ocala
Summary
Dynamic Intake Specialist recognized for problem-solving and attention to detail. Promoted through four roles, demonstrating a commitment to client support and process improvement, ready to leverage expertise for impactful outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intake Specialist
The Refuge
Ocklawaha, FL
05.2019 - Current
- Streamlined data entry processes, enhancing accuracy and efficiency in case management systems.
- Trained new staff on intake procedures and best practices for client interactions.
- Implemented feedback mechanisms to continuously improve the intake process based on client experiences.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- promoted through four different roles within the organization.
Education
High School Diploma -
Tri-County Regional Vocational Technical High School
Franklin, MASkills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Problem-solving
- Collaboration and teamwork
- Attention to detail
Certification
cpr/first aid
Timeline
Intake Specialist
The Refuge
05.2019 - Current
High School Diploma -
Tri-County Regional Vocational Technical High School