Rachel L. Pop
Saint Mary’s,GA
Summary
Motivated employee with an array of skills, committed to providing exceptional service and teamwork. Proficient employee with an active learning style, able to take control of situations and communicate accurately. Organized, flexible and capable of adapting to different tasks or procedures. Willingness to grow with a company and be committed to the betterment of the team.
15 years experience in customer service, sales and currency handling. 11 years experience in computer-based POS and inventory systems. 7 years experience in retail. Proven ability to provide the customer with a remarkable experience.
Overview
12
12
years of professional experience
Work History
Member Services- Concierge
Osprey Village at Amelia Island Plantation
03.2020 - Current
- Greets, engages and assists residents, family members, guests, and visitors in a vibrant, courteous and professional manner
- Manages appointments and transportation for residents
- Takes complete messages with pertinent information and communicates messages to the intended recipient
- Maintains building security, monitors security systems, including the emergency call system, and responds accordingly
- Manages the operation and maintenance of all office equipment and communication devices (i.e
- Call transfers)
- Assists Business Office Manager with ordering and maintaining an adequate inventory of office and community supplies
- Promotes programs, outings and events, encourages participation, and assists residents and/or guests with registration
- Maintains HIPPA standards and regards all medical or healthcare information pertaining to residents & employees as confidential
Server and Engagement Coordinator for Dining Events
The Lakeside at Amelia Island
10.2019 - 03.2020
- Company Overview: Fernandina Beach, FL
- Arbor Star of The Year at Lakeside
- Served residents and their families
- Promoted a high level of customer service at all times
- Helped implement a calendar of events dealing with food and beverages for residents
- Served at events for the community
- Fernandina Beach, FL
Engagement Coordinator
The Lakeside at Amelia Island
12.2018 - 10.2019
- Company Overview: Fernandina Beach, FL
- Arbor Star of the 2nd Quarter at Lakeside
- Supporting the Engagement Director in developing and implementing engagement programs geared towards meeting a variety of physical and cognitive needs
- Building deep and personal connections with residents and family members
- Promoting a high level of customer service at all times
- Delivering exceptional, responsive and individualized care to the residents
- Assisting in the production and posting of daily calendars and other daily communication flyers
- Maintaining organization of activity/programming areas
- Driving community vehicle as requested to support activity programs
- Support the Engagement Director in decorating the community for holiday’s and special events
- Fernandina Beach, FL
Shift Manager
Palmetto Moon
02.2018 - 07.2018
- Company Overview: Jacksonville, FL
- Performs opening and closing front end operations
- Manages store associates in an upbeat and positive way while providing coaching opportunities
- Organizes daily schedules, store goals and customer service focus
- Cross trained in merchandising and back end operations
- Palmetto moon brand ambassador and social media savvy
- Helped organize and run events in the store
- Traveled and helped out others stores within the company as needed
- Jacksonville, FL
Beauty and Apparel Team Member
Target
07.2017 - 12.2017
- Company Overview: Fleming Island, FL
- Assisting guests throughout the store to provide a better shopping experience
- Cross trained in various departments to be adaptable for the day
- Operate the fitting room while answering and transferring store phone calls
- Stocked and organized shelves to ensure proper shelf condition
- Fleming Island, FL
Optical Sales/Front Desk
Jacksonville Eye Care Center
06.2017 - 07.2017
- Company Overview: Jacksonville, FL
- Helped patients with their prescription glasses and contact lenses
- Assisted with appointment scheduling, answering general questions and taking payments
- Verified insurance eligibility and submitting claims
- Processed orders and followed up with patients
- Jacksonville, FL
Cashier/Sales Associate
Navy Exchange
11.2012 - 05.2017
- Company Overview: Kings bay, GA
- Assisting customers by providing product information, recommendations, sales and timely, efficient, and accurate check out
- Worked in various departments helping to maintain the right service level to assist the customer
- Proficient in cash handling, inventory and stocking
- Kings bay, GA
Education
High School Diploma -
Camden County High School
Kingsland, GASkills
Customer service
Multitasking
Adaptability
Flexibility
Time management
Verbal and written communication skills
Organizational Skills
Team player
Quick learner
Phone
mobile, 904-214-5934
Timeline
Member Services- Concierge
Osprey Village at Amelia Island Plantation
03.2020 - Current
Server and Engagement Coordinator for Dining Events
The Lakeside at Amelia Island
10.2019 - 03.2020
Engagement Coordinator
The Lakeside at Amelia Island
12.2018 - 10.2019
Shift Manager
Palmetto Moon
02.2018 - 07.2018
Beauty and Apparel Team Member
Target
07.2017 - 12.2017
Optical Sales/Front Desk
Jacksonville Eye Care Center
06.2017 - 07.2017
Cashier/Sales Associate
Navy Exchange
11.2012 - 05.2017
High School Diploma -
Camden County High School
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