Rachel Machin Garcia
ORLANDO,FL
Overview
3
3
years of professional experience
Work History
Bartender
Zaza's
01.2024 - Current
- Ensuring maximum satisfaction by perfecting house cocktails.
- Reduced waiting times by employing effective time-saving techniques, especially during a rush.
- Upkeep of working space in order to maintain organized and clean outlook to customers.
- Contributed to positive work environment by oftentimes including coworkers in conversations and maintaining engaging talk with customers.
- Insightful menu knowledge allowed for decreased time-spending on order decisions and facilitated ordering processes for guests.
Front of House Team Member
Zaza's
06.2021 - Current
- Ensuring customer satisfaction by transmitting a positive energy and atmosphere.
- Upselling menu items and emphasizing sales for the benefit of the establishment and customers alike.
- Maintained a clean atmosphere, tending to a more positive dining experience.
- Communication with kitchen staff to minimize order waiting times.
- Handled customer complaints professionally, ensuring a lesser rate of business or rapport loss.
- Training new team members in order to effectively and efficiently communicate our work culture and customs.
- Executed enhanced communication amongst team members.
- Fulfilling closing and opening duties in a timely and effective manner to ensure on-time opening times for customers.
- Participated in building rapport with customers in order to increase loyalty and rate of visits.
- Properly addressing dietary restrictions and allergies between customers and the kitchen.
- Strong menu knowledge enhanced order time as better assistance is provided and insightful recommendations more often made.
- Supported other team members when needed.
- Showed versatility at various positions as well as multiple tasks at once while maintaining effectiveness.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FLSkills
- Basic accounting
- Health codes compliance
- Suggestive Selling
- Service-oriented mindset
- Professional Appearance
- Salesmanship
- Engaging personality
- Customer Service
- Conversant in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Zaza's
01.2024 - Current
Front of House Team Member
Zaza's
06.2021 - Current
Bachelor of Science - Psychology
University of Central Florida