Rachel Marcus
Johnstown,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Owner
Keystone Air Solutions Inc.
10.2020 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
Business Owner
Aqua Air Solutions LLC
08.2018 - 10.2020
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Observed each representative's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase representative loyalty and reduce turnover.
- Trained and motivated team members to maintain high productivity and performance metrics.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Marketing Director
Hydrotech LLC
04.2018 - 08.2018
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Planned and executed events and marketing programs to increase qualified leads.
- Initiated sessions with sales team leaders to brainstorm new ideas and promotional strategies.
Export Premiere Representative
CMA CGM (America)
02.2017 - 04.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Provided excellent customer care by monitoring export shipments, assisting with route selection and handling documentation
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
Logistics Account Executive
Total Quality Logistics
04.2015 - 12.2016
- Exercised independent judgement and discretion in negotiation of freight coverage, price negotiation, customer and carrier relationship management, and analysis of market trends
- Addressed and controlled critical customer issues across the supply chain as a result of exemplary customer service, problem-solving, and strategic planning skills
- Orchestrated scheduling between shippers, receivers, dispatchers, and drivers to ensure each load was executed smoothly from pick up to delivery
- Prospected and researched new sales leads from directories and referrals to cultivate new business
Logistics Analyst
Bechtel Plant Machinery Inc.
06.2014 - 04.2015
- Liaised with internal and external partners to facilitate smooth operations.
- Strong analytical, problem-solving and communication skills were used for developing formal written proposals, conducting training, and leading business meetings
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
Professional Intern
Corporate Logistics and Transportation
05.2013 - 04.2014
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
Education
Bachelor of Science - Business Administration, Supply Chain Management
Duquesne University
Pittsburgh, PASkills
- Budgeting and Cost Control
- Leadership and People Development
- Analytical and Critical Thinker
- Business Management and Development
- Negotiation and Persuasion
- Employee Motivation and Performance
- Process Improvement
- Customer Relations
Certification
Passed first exam of APICS Certified Production Inventory Management Certification 11/13
Timeline
Business Owner
Keystone Air Solutions Inc.
10.2020 - Current
Business Owner
Aqua Air Solutions LLC
08.2018 - 10.2020
Marketing Director
Hydrotech LLC
04.2018 - 08.2018
Export Premiere Representative
CMA CGM (America)
02.2017 - 04.2018
Logistics Account Executive
Total Quality Logistics
04.2015 - 12.2016
Logistics Analyst
Bechtel Plant Machinery Inc.
06.2014 - 04.2015
Professional Intern
Corporate Logistics and Transportation
05.2013 - 04.2014
Bachelor of Science - Business Administration, Supply Chain Management
Duquesne University
Passed first exam of APICS Certified Production Inventory Management Certification 11/13
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