Rachel Marie Valdez Cervantes
Elk Grove,CA
Summary
Dynamic leader with a proven track record in Excel data management and team leadership. Excelled in data-driven metrics and bilingual customer engagement, achieving significant performance improvements. Expert in enhancing sales and guest satisfaction through strategic decision-making and effective communication, consistently delivering results beyond expectations.
Overview
19
19
years of professional experience
Work History
Site Manager
DoorDash New Business Verticals – DashMart
Sacramento, CA
04.2023 - Current
- Manage and oversee day-to-day operations in a rapidly growing business
- Oversee daily Key Performance Indicators, using data-driven programs to gain knowledge of opportunities and gaps to close
- Address any guest complaints that arise and ensure we provide the best guest experience we can give
- Weekly coaching with employees to ensure proficiency
- Attend weekly Zoom calls with various leaders within our region for business analysis
- Create schedules and post payroll
Selling Experience Leader
Petco the Health & Wellness Company
Elk Grove, CA
05.2021 - 08.2023
- Responsible for training, coaching, and driving results within sales, guest engagement, and the selling model
- Oversee daily Buy Online Pickup In Store/ Same Day Delivery orders and partner with Door Dashers to ensure the right orders go to the right guest
- Address any guest complaints that arise and ensure we provide the best guest experience we can give
- Create schedules and post payroll weekly for the center store
- Utilize tracker I created for center store and grooming salon to maximize sales, add-ons, KPIs, and Building the Basket
- Track weekly sales, drivers/drainers and have one-on-ones with partners to coach engagement and close gaps
- Attend weekly and monthly Zoom calls with District General Manager to discuss sales, KPIs and create Action Plans to close gaps
- Conduct interviews, onboarding, and yearly reviews for direct reports
- In charge of Donation Drives for the community
Companion Animal Leader
Petco the Health & Wellness Company
Elk Grove, CA
10.2019 - 05.2021
- Responsible for implementing proper health and animal care for all departments in the Pet Care Center
- Conduct weekly inventory counts regarding Feed Center, bulk crickets and other top selling SKUs in animal departments
- Maintain proper labeling on animal habitats to ensure accurate sales
- Weekly ordering of animals and needed supplies
- Partner with General Manager to track sales, gaps and shrink targets
- Maintain Wellness Brand Standards, including proper sanitation, cleanliness and organization
- Conduct monthly Companion Animal Inventory Counts and write analysis reports based on shrink data, including writing action plans for each shrink over target
- Oversee and partner with Aquatic Specialist to bridge gaps in sales, analyze shrink data and coach as necessary
Merchandise Operations Leader
Petco the Health & Wellness Company
Elk Grove, CA
02.2018 - 10.2019
- Facilitates weekly truck deliveries, accurate receiving, and stocking
- Responsible for weekly inventory counts
- Maintain 100% accuracy regarding pricing, ad sets and labeling in all departments
- Partner with General Manager to track progress of truck crew for optimal and efficient processes
- Maintain Stockroom Brand Standards, including cleanliness and organization
- Maintain Hazardous Waste rack with upmost efficiency to ensure safe disposal of waste
Guest Advisor
Petco the Health & Wellness Company
Elk Grove, CA
06.2012 - 02.2018
- Communicate with customers face-to-face or by telephone in regard to product selection, service inquiries and after sales care
- Maintain and demonstrate superior customer services skills and a positive attitude when dealing with customer’s complaints to ensure their satisfaction
Head Cashier and Reptile Specialist
Petco the Health & Wellness Company
Elk Grove, CA
01.2006 - 01.2009
- Responsible for comprehensive customer service
- Including but not limited to acquiring resources to aide in customer’s needs, answering a high volume of customer-related calls, and providing key support to the store’s cashier team
- Accountable for daily department maintenance and overall animal care as the Reptile specialist from 2006 until 2009
Education
Associate Degree - Medical Assisting
Cosumnes River College
Sacramento, CAAssociate Degree - Arts
Cosumnes River College
Sacramento, CAHigh School Diploma -
Laguna Creek High School
Elk Grove, CASkills
- Bilingual (English and Spanish)
- Adept at Word Processing
- Data Entry Expertise
- Analytical Metrics
- Effective Communication
- Detail-Oriented Planning
- Strong Multitasking Ability
- Proficient Time Allocation
- Data-Driven Decision Making
- Independent judgment
- High level of confidentiality
- Excel Data Management
- Proficient in Outlook
- Competent in Google Drive Management
- Typing certificate: 65 wpm
- Team Leadership
- Performance Coaching
- Brick-and-Mortar Sales
Timeline
Site Manager
DoorDash New Business Verticals – DashMart
04.2023 - Current
Selling Experience Leader
Petco the Health & Wellness Company
05.2021 - 08.2023
Companion Animal Leader
Petco the Health & Wellness Company
10.2019 - 05.2021
Merchandise Operations Leader
Petco the Health & Wellness Company
02.2018 - 10.2019
Guest Advisor
Petco the Health & Wellness Company
06.2012 - 02.2018
Head Cashier and Reptile Specialist
Petco the Health & Wellness Company
01.2006 - 01.2009
Associate Degree - Medical Assisting
Cosumnes River College
Associate Degree - Arts
Cosumnes River College
High School Diploma -
Laguna Creek High School
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