Rachel Maunahan

• Managed cash and credit card transactions accurately, reconciling payments at the end of the shift.
• Educate guests on promotions and new menu items.
• Serve and engage with 50 guests per shift on average.
• Handled challenging guest situations with professionalism and empathy, resolving issues to the satisfaction of both the guest and management.
• Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery, and addressing guests promptly.

OST

• Responsible for restaurant-level accounting and human resource functions, and requires attention to detail, ability to work independently, and confidentiality with sensitive company information.
• Daily reconciliation of sales.
• Cash handling, bank transactions.
• Invoice reconciliation.
• Data entry.
• Provide customer service to staff and corporate departments.
• Support restaurant computer equipment.

• Provided guests with information about menu items, made suggestions and took orders
• Operated POS terminals to input orders, split bills and calculate totals.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Directed guests to the correct location by documented ticket seats and answered questions about facility amenities.
• Complied with health and sanitation practices and procedures.
• Provided client service by distributing programs, answering patrons' questions, and selling tickets and merchandise.
• Maintained professionalism and provided exceptional service to VIP or celebrity guests.
• Responded quickly to customer concerns and escalated major issues to management.

• Lead and mentor a team of servers to ensure exceptional customer service and satisfaction.
• Developed and implemented strategies for training servers on proper food safety, sanitation and customer service techniques.
• Monitored server performance to ensure compliance with all restaurant policies, procedures, regulations and laws.
• Ensured that all new employees receive appropriate training prior to working in the dining room.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Calculated charges, issued table checks, and collected payments from customers.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

• Managed cash and credit card transaction accurately , reconciling payments at the end of the shift
• Educate guests on promotions and new menu items
• Serve and engaged with 50 guest per shift on average
• Handled challenging guest situations with professionalism and empathy , resolving issues to satisfaction of both guest and management
• Delivered exceptional customers service by taking accurate orders, ensuring timely food and beverage delivery and addressing guest promptly

• Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
• Provided product information to customers and addressed all questions promptly and knowledgeably.
• Handled cash transactions accurately by following established procedures.
• Processed returns efficiently and effectively according to company policy.
• Ensured accuracy of orders by double-checking all items before ringing up purchases.
• Communicated professionally with coworkers, supervisors, vendors and customers both verbally and in writing.