Summary
Overview
Work History
Education
Skills
Timeline
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Rachel McCarthy

Westlake Village,Ca

Summary

Over 12-years in various customer service positions, offering in-demand skills related to multiple businesses, technologies, and tools. Responsible Shift Manager with nearly four years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory.

Overview

12
12
years of professional experience

Work History

Barista/Shift Supervisor

Starbucks
12.2020 - Current
  • Followed money handling guidelines closely regarding check total verification, tip disbursement, and cash drawer management, deposit and change order management.
  • Supported team productivity by restocking supplies and completing checklists during slow periods.
  • Worked effectively in fast-paced environments, crafting standard and modified beverages efficiently.
  • Satisfied customers consistently, anticipating and quickly meeting needs with knowledgeable service, creating and building connections with customers daily.
  • Documented complex orders and accurately processed payments.

Key Holder

Corner Bakery
08.2016 - 12.2020
  • Coordinated smooth front-end operations, monitoring and managing front-line employee work
  • Managed staff training to effectively cover service and performance standards
  • Handled store opening and closing with consistent attention to established requirements
  • Trained employees to capitalize on all sales and service opportunities with proactive approaches
  • Kept employees satisfied and working hard through consistent training, mentoring and support
  • Assisted with inventory control efforts by arranging cycle counts.

Office Assistant

Lemma Wine Company
05.2014 - 07.2015
  • Managed high volume of data input with near-perfect accuracy
  • Managed multi-line telephone system to answer questions, route calls, and take messages
  • Built positive relationships with office personnel and customers to strengthen connections
  • Assisted office personnel with software, hardware, and equipment issues
  • Greeted visitors at front desk, answered questions, and directed guests to specific office personnel
  • Reviewed files, records, and other documents to obtain information to respond to requests
  • Kept office file system highly organized and quickly retrieved needed records.

Chat Support Specialist

Touch Commerce
08.2012 - 04.2014
  • Offered prompt, courteous, and accurate information to customers requesting assistance via web-based chat
  • Resolved open issues for customers with thorough investigations of concerns and by investigating problems and coordinating solutions with other staff
  • Gained deeper understanding of customers' needs by asking strategic questions
  • Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
  • Referred unresolved customer grievances to designated departments for further investigation
  • Avoided revenue losses with diligent attention to customers' needs and complaints.

Education

Bachelor of Arts - History

Arizona State University
Tempe, AZ
06.2025

Associate of Science - Psychology

Moorpark College
Moorpark, CA
06.2022

Skills

  • Customer service
  • Call handling
  • Data entry
  • Customer communication
  • Invoice processing
  • Document review
  • Active Listening
  • Conflict Resolution

Timeline

Barista/Shift Supervisor

Starbucks
12.2020 - Current

Key Holder

Corner Bakery
08.2016 - 12.2020

Office Assistant

Lemma Wine Company
05.2014 - 07.2015

Chat Support Specialist

Touch Commerce
08.2012 - 04.2014

Bachelor of Arts - History

Arizona State University

Associate of Science - Psychology

Moorpark College

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Rachel McCarthy