Heather Pioro

• Managed staff and operations to enhance service delivery
• Crafted and served beverage menu items tailored to customer preferences
• Resolved customer inquiries and concerns to enhance satisfaction
• Managed inventory organization to support operational needs

• Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
• Monitored financial performance weekly to ensure fiscal responsibility and identify trends.
• Set pricing structures according to market analytics and emerging trends.
• Maintained relationships with vendors and suppliers to secure favorable terms for materials and services.
• Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
• Oversaw customer service interactions, addressing inquiries and resolving issues to enhance customer satisfaction.
• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
• Created engaging content for various social media platforms to enhance brand presence.

• Demonstrated self-motivation by consistently taking initiative in completing tasks.
• Skilled at working independently and collaboratively in a team environment.
• Collaborated effectively with team members while also completing individual tasks.
• Self-motivated, with a strong sense of personal responsibility.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• pick, pack, and ship all BOPIS and ship from store items
• detailed inventory

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• Art History Association