Rachel McClain
Dublin,GA
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
Friendly Gus
Dublin, Georgia
01.2024 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and store procedures.
- Coordinated inventory management and restocking processes for optimal product availability.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Monitored cash handling procedures to maintain financial accuracy and security.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with team members to improve workflow efficiency and service quality.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
Driver
DAB Transportation
Dublin, Georgia
01.2021 - 04.2025
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Communicated effectively with dispatch to coordinate delivery schedules.
- Provided excellent customer service during pickups and drop-offs.
- Maintained accurate logs of routes, mileage, and delivery times.
- Adhered to traffic laws and company policies throughout all driving tasks.
- Resolved minor vehicle issues promptly to minimize downtime on the road.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Maintained accurate logs of vehicle inspections and repair status.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Saved fuel by leveraging GPS to identify faster routes.
- Assist with getting in and out of the vehicle if needed
- Assist with wheelchairs
- Call client to verify appointments and pick up time
- Use GPS to navigate to and from appointments
- Operated vehicles safely to transport goods and passengers efficiently.
Agent
Southern Harvest Insurance
Dublin, Georgia
03.2017 - 04.2022
- Developed customer relationships and ensured satisfaction with services.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Participated in ongoing training programs related to job duties or responsibilities.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Send in daily numbers
- Scheduled appointments for policy reviews and consultations with clients.
- Assisted clients in understanding insurance policy options and coverage details.
- Coordinated with underwriters to evaluate risks and determine policy premiums.
- Maintained accurate client records in the company's management system.
- Educated clients on safety measures to minimize risks and prevent losses.
Customer Service
Conduent
El Paso, Texas
12.2016 - 03.2017
- Completed training courses on customer service techniques.
- Ensured client satisfaction through excellent customer service skills.
- Identified, diagnosed, and resolved complex customer service issues.
Sales Manager
American Homes
Dublin, Georgia
02.2016 - 05.2016
- Organize and stock showroom floor
- Taking and making change for payments
- Inventory control and orders
- Call customers for payment reminders
- Creating and signing contracts
- Managed client relationships to ensure satisfaction and loyalty within housing solutions.
- Established relationships with key clients, while maintaining existing customer base.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Resolved customer complaints regarding sales and service.
Assistant Manager
Wendy’s
Dublin, GA
11.2005 - 02.2016
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and store procedures.
- Coordinated inventory management and restocking processes for optimal product availability.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Monitored cash handling procedures to maintain financial accuracy and security.
- Collaborated with team members to improve workflow efficiency and service quality.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
GED -
Heart of Georgia Technical College
Dublin, GACNA Certification -
DAB Transportation
Dublin, GACPR certification -
West Laurens High Scool
Rentz, GASkills
- Presentation skills
- Effective communication
- Team leadership
- Product and service sales
- Adaptability and flexibility
- Policy enforcement
- Task delegation
- Strategic thinking
- Coaching and mentoring
- Dedication to excellence
- Inventory management
- Cash handling
- Conflict resolution
- Telephone support
- Problem solving
- Accuracy
- Integrity
- Advocacy
- Diplomacy
- Time management
- Staff scheduling
- Employee training
Certification
- Licensed home and auto insurance agent, 01/01/17
- CPR certification, 01/01/21
Accomplishments
- Ranked 5 of 13 highest sales agents
- Assistant Manager with 9 years experience
- Top sales person in office
Timeline
Assistant Manager
Friendly Gus
01.2024 - Current
Driver
DAB Transportation
01.2021 - 04.2025
Agent
Southern Harvest Insurance
03.2017 - 04.2022
Customer Service
Conduent
12.2016 - 03.2017
Sales Manager
American Homes
02.2016 - 05.2016
Assistant Manager
Wendy’s
11.2005 - 02.2016
GED -
Heart of Georgia Technical College
CNA Certification -
DAB Transportation
CPR certification -
West Laurens High Scool