Rachel McClellan
Spokane
Summary
Dynamic healthcare professional adept at enhancing patient care through effective collaboration and meticulous attention to detail. Proven ability to secure prior authorizations and streamline scheduling processes, demonstrating strong problem-solving skills and a calm demeanor in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Patient Care Coordinator
Providence Center for Congenital Heart Disease
02.2023 - Current
- Facilitated scheduling of pediatric cardiac procedures through collaboration with hospital departments and providers.
- Verified patient insurance and obtained prior authorizations as required.
- Utilized proper CPT and ICD10 coding to ensure coverage for inpatient and outpatient procedures.
- Communicated with ordering providers on complex procedure details, ensuring adherence to protocols and billing requirements.
- Informed patients and caregivers about clearance protocols to support health maintenance and recovery goals.
Front Office Manager
Mt. Spokane Pediatrics
02.2021 - 01.2023
- Managed team of up to 20 individuals while assisting front office operations and addressing parent concerns.
- Conducted hiring, training, and disciplinary actions for all front desk staff.
- Executed provider enrollment and credentialing processes to maintain operational efficiency.
- Audited provider schedules regularly to uphold quality care standards for appointments.
- Processed payroll accurately and promptly, ensuring compliance with tax regulations.
- Resolved interdepartmental conflicts through effective mediation techniques.
- Created staff schedules using Homebase, approving or denying PTO requests as necessary.
- Led monthly departmental meetings to ensure agenda adherence and goal achievement.
Medical Scheduler
Inland Imaging – Spokane WA
Spokane
02.2016 - 02.2021
- Coordinated patient exams across departments, enhancing preparation through procedural knowledge sharing.
- Facilitated scheduling of procedures based on accurate diagnosis for optimal patient care.
- Liaised between care providers to promote a comprehensive approach to patient treatment.
- Developed training program for new hires, ensuring consistent expertise within scheduling team.
Store Manager
Wet Seal – Spokane Valley WA
Spokane Valley
10.2013 - 07.2015
- Oversaw entire retail location as General Manager, driving operational excellence.
- Developed associates to achieve uniform knowledge levels for consistent shopping experiences.
- Fostered positive customer interactions through personalized shopping experiences.
- Served as final escalation point for customer service issues while empowering associates to resolve situations independently.
- Authored store style guide adopted regionally, enhancing brand consistency.
Education
Associates - Health Administration
Spokane Falls Community College
Spokane, WA05-2013
Skills
- Self-motivated
- Responsive to change
- Calm demeanor
- Collaboration skills
- Detail-oriented approach
Affiliations
- I love to hand-knit baby blankets to donate.
Certification
- CPC 2024
References
References available upon request.
Timeline
Senior Patient Care Coordinator
Providence Center for Congenital Heart Disease
02.2023 - Current
Front Office Manager
Mt. Spokane Pediatrics
02.2021 - 01.2023
Medical Scheduler
Inland Imaging – Spokane WA
02.2016 - 02.2021
Store Manager
Wet Seal – Spokane Valley WA
10.2013 - 07.2015
Associates - Health Administration
Spokane Falls Community College
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