Valerie Gonzalez
Edmonds,WA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs.
Excels at identifying client needs and concerns to improve engagement strategies and overall service. Truly motivated to work with a diverse set of patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
23
23
years of professional experience
Work History
Senior Patient Care Coordinator
Symmetry PT And Scoliosis Care
08.2022 - Current
- Worked directly with patients and families, to schedule and coordinates all appointments
- Full intake and entering into registration databases of patients' demographic and insurance information
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
- Maintained confidentiality of patient data and condition to safeguard health information
- Upheld confidentiality requirements and regulatory compliance guidelines
- Worked closely with patients to deliver excellent and direct individualized patient care with respect and compassion
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Hair Salon Owner
Lively Seattle Style LLC
10.2000 - Current
- Built strong and lasting rapport with clients for 25 years through consistent delivery of customized salon services and exceptional results
- Colored and treated hair using modern technology
- Specialized in private cut, color and styling of wigs and extensions for clients receiving cancer treatment to assure dignity and restore confidence
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development
- Entrusted to handle confidential and sensitive situations in professional matter
- Provided emotional support and companionship to clients
- Played key role in stylist team recruitment, hiring and diversity training to improve overall team effectiveness
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping
Education
Coursera - Project Management
PMI Certification-CAPM
Seattle, WA06.2024
Early Childhood Education
Shoreline Community College
Seattle, WA06.2019
Cosmetology Certification - Cosmetology Education
Bellevue Beauty School
Bellevue, WAHigh School Diploma -
Lake Washington High School
Kirkland, WASkills
- Time Management
- Patient Data Management Systems
- Patient Rapport
- Case Management
- Customer Service
- Communications Strategies
- Verbal and Written Communication
- Insurance Eligibility Verifications
- Patient Documentation
- Professional Relationships
- Medical History Documentation
- Multitasking Abilities
Community & Volunteer Experiences
- ASAN - Creating Autism Awareness, Neurodiversity Education, Resources and Acceptance~
- New Beginnings Women Shelter - Integrating salon workshops to spot DM signals, professional clothing drives, and donating salon services for job interviews~
- Northwest Harvest - Repacking of staple items for distribution, sorting donations, bagging groceries, greeting guests with dignity and respect~
Timeline
Senior Patient Care Coordinator
Symmetry PT And Scoliosis Care
08.2022 - Current
Hair Salon Owner
Lively Seattle Style LLC
10.2000 - Current
Coursera - Project Management
PMI Certification-CAPM
Early Childhood Education
Shoreline Community College
Cosmetology Certification - Cosmetology Education
Bellevue Beauty School
High School Diploma -
Lake Washington High School
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