Taira Curry
Sun City Center
Summary
Dynamic Patient Care Coordinator with over 9 years of experience in customer service and technical support, specializing in HIPAA compliance, Medicare operations, and claims processing to achieve operational excellence. Visionary leader dedicated to enhancing business performance through innovative solutions and strategic initiatives. Committed to fostering growth and efficiency, ensuring alignment with evolving company needs while elevating service value to exceed client expectations. Proven ability to drive impactful change in fast-paced environments, leveraging a strong foundation in process optimization and team collaboration.
Overview
10
10
years of professional experience
Work History
Senior Patient Care Coordinator
CenterWell Specialty Pharmacy
Tampa, FL
03.2026 - Current
- Collaborated with pharmacists to optimize patient care plans and resolve medication-related issues.
- Maintained patient confidentiality by adhering to HIPAA regulations and other privacy guidelines.
- Facilitated timely medication refills by proactively contacting patients for adherence checks and refill reminders.
- Maintained up-to-date knowledge of regulatory changes, ensuring company compliance and minimizing legal risks.
- Maintained confidentiality of patient finances, records, and health statuses.
Account expert
T-Mobile
09.2024 - 09.2025
- Manage customer accounts, resolving issues efficiently, enhancing satisfaction and retention.
- Analyze billing discrepancies, achieving accurate resolutions and improving client trust.
- Collaborate with teams to streamline processes, leading to improved service delivery.
- Implement solutions for account challenges, resulting in measurable client satisfaction growth.
- Enhanced customer account management processes, leading to improved client retention and satisfaction rates.
Custom Homes Account Manager
ADT Security Services
Riverview, FL
10.2021 - 12.2024
- Lead team in resolving technical issues, enhancing customer satisfaction and system reliability.
- Implement procedural changes, improving customer complaint resolution and service efficiency.
- Coordinate with law enforcement, ensuring timely response to security breaches, boosting safety.
- Monitor systems for suspicious activity, maintaining high security standards and minimizing risks.
- Managed client accounts by delivering tailored security solutions, resulting in a notable increase in customer satisfaction and retention.
Pharmacy Benefits Manager
Cadence Rx
Tampa, FL
09.2020 - 10.2021
- Delivered top-notch customer service in a dynamic setting, enhancing patient satisfaction.
- Ensured patient data privacy, building trust and compliance with regulations.
- Managed phone inquiries, efficiently directing complex queries to pharmacists.
- Processed insurance claims, optimizing reimbursement processes.
- Coordinated with doctors for timely medication delivery, improving prescription fulfillment.
- Enhanced patient experience by streamlining prescription processing, resulting in quicker service and increased satisfaction.
Customer Service Specialist
Nestle
Tampa, FL
08.2019 - 09.2020
- Handled customer queries across channels, enhancing satisfaction and surpassing performance targets.
- Balanced multiple tasks, prioritizing urgent issues to maintain service efficiency.
- Achieved top-tier customer satisfaction scores, consistently exceeding quality benchmarks.
- Fostered positive customer relationships through effective communication, enhancing overall satisfaction and loyalty.
Patient Care Advocate
Express Scripts
Tampa, FL
02.2018 - 04.2018
- Ensured compliance with preauthorization processes, improving patient care efficiency.
- Handled sensitive patient data under HIPAA, maintaining confidentiality and trust.
- Kept accurate records of patient visits, enhancing follow-up care coordination.
- Processed customer claims with precision, reducing errors and improving satisfaction.
- Coordinated with healthcare providers to clarify patient needs, fostering effective communication that improved patient satisfaction and care outcomes.
Senior Process Executive
Cognizant Technology Solutions
Tampa, FL
01.2017 - 04.2018
- Guided Medicare claims and appeals, enhancing customer satisfaction through expert advice.
- Researched provider networks and policies, improving service accuracy and client trust.
- Assessed eligibility for Medicare services, ensuring compliance and streamlined processes.
- Kept abreast of healthcare regulations, contributing to informed decision-making and policy adherence.
Tier 3 Technical Support Representative
Computer Generated Solutions
Tampa, FL
01.2016 - 12.2016
- Diagnosed and resolved user issues, enhancing support efficiency.
- Generated comprehensive reports, improving issue tracking.
- Utilized technical expertise to solve complex problems.
- Collaborated with users, fostering a supportive environment.
- Conducted in-depth troubleshooting of complex technical issues, resulting in efficient resolutions and enhanced customer satisfaction.
Education
High School Diploma -
D.W. Waters Career Center
Tampa, FL05.2008
Skills
- Time Management
- Customer Service
- Communication
- Documentation
- Insurance Processing
- Patient Care
- Technical Support
- HIPAA
- Claims Processing
- Problem Solving
- Security Systems
- Medicare
- Patient confidentiality
- Insurance claims review
- Medication dispensing
- Pharmacy software proficiency
- Insurance verification
- Prescription delivery
- Prescription filling
Timeline
Senior Patient Care Coordinator
CenterWell Specialty Pharmacy
03.2026 - Current
Account expert
T-Mobile
09.2024 - 09.2025
Custom Homes Account Manager
ADT Security Services
10.2021 - 12.2024
Pharmacy Benefits Manager
Cadence Rx
09.2020 - 10.2021
Customer Service Specialist
Nestle
08.2019 - 09.2020
Patient Care Advocate
Express Scripts
02.2018 - 04.2018
Senior Process Executive
Cognizant Technology Solutions
01.2017 - 04.2018
Tier 3 Technical Support Representative
Computer Generated Solutions
01.2016 - 12.2016
High School Diploma -
D.W. Waters Career Center